LOUISE DELMOTTE
Brisbane,QLD
Summary
Professional and adaptable Restaurant Manager available now with over five years of management experience in high-energy dining environments. On my first year of a Working Holiday Visa (WHV) with full work rights, I am RSA-certified and ready to bring my skills to a new team. Looking for a place where I can invest my time, my passion and my care for others as a family because that's what hospitality is to me while developing the business. Looking for a sponsorship to stay for long term in Australia and in the same job.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Flying Colours
08.2024 - 11.2024
- Company overview : Restaurant / Bar
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment for them to develop their potential.
- Monitored cash intake and deposit records and reports.
- Building relationship with customers by developing ties with the local community while retaining the customers.
- Organization of bookings and optimization of tables.
- Training of new staff by leadership, adaptability and communication.
- Maintaining a high quality of service while making sure of customers satisfaction.
WAITRESS / BARTENDER / HOST
Mayfair Lane and Pub
02.2024 - 06.2024
- Company overview : British pub with one of the biggest wine list of Perth.
- Developing my knowledge about Australian wine and culture.
- Handled high-pressure situations while maintaining excellent service standards.
- Exhibited strong multitasking abilities, balancing bar and service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Preparing and storing the terrace while accommodating with the weather.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
WAITRESS / BARTENDER
Windsor Hotel : The ChartHouse
01.2024 - 06.2024
BARISTA / FARM JOB
Keller's Farm
01.2024 - 06.2024
VENUE / RESTAURANT MANAGER
Crêperie Les Régates
01.2021 - 12.2021
- Company Overview: Traditional restaurant
- Traditional restaurant
VERSATILE EMPLOYEE
Les Trois Brasseurs
01.2015 - 12.2017
- Company Overview: Opening of a new Restaurant Brewery
- Customer service skills
- Adaptability and optimization
- Knowledge using point-of-sale systems
- Food safety
- Additional sale, advice on customer taste
- Ability to manage stress
- Maintain quality of service by serving many customers
- Ensure the proper functioning of the restaurant in terms of welcoming its customers and its management
- Inventory and margin management
- Train and unite a team, make planning
- Maintain social networks and create events
- Opening of a new Restaurant Brewery
Assistant Director
Le Congrès
01.2015 - 12.2015
- Company Overview: Semi-gastronomic restaurant
- Creating wine pairing with food
- Create events as valentine's day
Education
BACHELOR'S DEGREE - Information and Communication
Rennes 2
Rennes, France07-2017
HIGH SCHOOL DEGREE - Economic and Social
Lycee Saint Anne
Brest, France06-2015
Skills
- Leadership skills by showing the good example
- Problem-solving skills by communicating needs
- Multitasking under high pressure while having the ability to prioritise
- Excellent customer service skills
- Adaptability and optimization
- Knowledge using point-of-sale systems as lightspeed
- Good knowledge in wine
- Advice on customer taste and additional sale
- Good relationship with the kitchen
- Maintain quality of service and good ambiance by being positive and smiling
- Ensure proper functioning and cleaning of the restaurant
- Inventory, orders and margin management
- Train and unite a team
- Making roasters
- Maintain social networks
- Create events
- Commercial awareness by negotiating
- Excellent communication skills
- Recruiting, training and supervising staff
- Promoting and marketing the business by networking
- Ensuring a personalized service, menu and budget for functions
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Native or Bilingual
Certification
Certification of wine knowledges by L'accord Divin - Lavaur, France
Timeline
Assistant Manager
Flying Colours
08.2024 - 11.2024
WAITRESS / BARTENDER / HOST
Mayfair Lane and Pub
02.2024 - 06.2024
WAITRESS / BARTENDER
Windsor Hotel : The ChartHouse
01.2024 - 06.2024
BARISTA / FARM JOB
Keller's Farm
01.2024 - 06.2024
VENUE / RESTAURANT MANAGER
Crêperie Les Régates
01.2021 - 12.2021
VERSATILE EMPLOYEE
Les Trois Brasseurs
01.2015 - 12.2017
Assistant Director
Le Congrès
01.2015 - 12.2015
Certification of wine knowledges by L'accord Divin - Lavaur, France
BACHELOR'S DEGREE - Information and Communication
Rennes 2
HIGH SCHOOL DEGREE - Economic and Social
Lycee Saint Anne
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