Louise Gallo
CHISWICK,NEW SOUTH WALES
Summary
Experienced Office Manager and administration professional with 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
14
14
years of professional experience
Work History
Office Manager / HR
Teamforce Sydney Pty Ltd
Rockdale, NEW SOUTH WALES
02.2022 - Current
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided support to operations management team including preparing reports and complaint resolution.
- Managed customer service through the use of Salesforce and Outlook
- Operated Aroflo in order to track schedules and job reporting
- Quotes
- Invoiced extra jobs through Xero
- Recruitment agency liason and used online platforms such as Indeed to recruit
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- HR
- Created job postings, tracked applicants and maintained applicant database.
- Completed employee recruitment, hiring and interview processes.
- Employee onboarding through the use of Employment Hero
- Implemented documentation and completed employee onboarding through Xero when introduced
- Conducted in person presentations for staff inductions
- Employee onboarding through the use of Employment Hero
- Maintained and managed annual leave requests
Payroll Officer /Business Office Manager
JP Property Services / CleanTek Solutions / Vitric Quality Flooring
South Strathfield, NEW SOUTH WALES
10.2013 - 02.2022
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Maintained confidentiality of sensitive payroll documents and records.
- Researched discrepancies between paychecks and personnel files for accuracy.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Reconciled payroll accounts on a monthly basis to ensure accuracy of data entry into the system.
- Assisted with preparation of quarterly and year-end financial statements related to payroll activities.
- Provided customer service assistance to staff regarding their paychecks and payroll issues.
- Responded to inquiries from outside agencies regarding wage verification requests or unemployment claims.
- Tracked employee leave accruals such as vacation days and sick leave based upon company policies.
- Reviewed timesheets for accuracy prior to processing payroll runs.
- Generated reports requested by management which included analysis of labor costs versus budget projections.
- Developed procedures that improved efficiency in the payroll department such as ClockShark.
- Utilized MYOB to manage personnel payroll and administered employee benefits.
- Scheduled meetings and appointments for operations team members.
- Coordinated travel arrangements for employees as needed.
- Organized filing systems for easy retrieval of documents.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Ordered supplies when necessary to keep the office running smoothly.
- Assisted accounts in reoccurring invoicing through MYOB
- Acted as liaison between management team members, staff and clients
- Monitored inventory levels of office supplies and placed orders when needed.
- Maintained WH&S manuals, CM3 qualifications and online inductions for various clients
Store Manager
PeepToe Shoes
Bondi Junction, NEW SOUTH WALES
10.2010 - 10.2013
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Diploma in Fashion Business -
Fashion Business Institute Fashion College
01.2011
Higher School Certificate -
Santa Sabina College, Strathfield
01.2009
Skills
- Communication and Interpersonal skills
- Organisational Skills
- Problem solving skills
- Staff Management
- Office Management
- Operations Management
Hobbies and Interests
- Fashion
- Photography
- Acting
References
Professional and character referees available on request
References
References available upon request.
Timeline
Office Manager / HR
Teamforce Sydney Pty Ltd
02.2022 - Current
Payroll Officer /Business Office Manager
JP Property Services / CleanTek Solutions / Vitric Quality Flooring
10.2013 - 02.2022
Store Manager
PeepToe Shoes
10.2010 - 10.2013
Diploma in Fashion Business -
Fashion Business Institute Fashion College
Higher School Certificate -
Santa Sabina College, Strathfield
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