Louise Gibbons
Frenchs Forest,New South Wales
Summary
I am a work Driven and accomplished 19 year old who has experience in retail management. I excel in customer service and have gotten a lot of positive feedback from the way I handle stressful situations. During my time working I have learned to work alongside others and to maintain a clean and organised environment. I am bubbly, positive and will always listen to others ideas and what they have to say.
Overview
3
3
years of professional experience
Work History
Retail Assistant Manager
City Beach Brookvale
02.2024 - 12.2024
- Main priority was customer service, to ensure customer have a meaningful experience.
- Was a role model and manager to the other employees. I made sure they were meeting the stores standards and greeting customers and completing tasks they were asked to do.
- I Maintained visual merchandising standards throughout the store to make sure it was safe and up to high standards for customers to have a positive shop in.
- Completed daily store tasks, examples include Cash handling, receiving the stock. transferring stock etc.
- Was involved in the hiring process for employees as I conducted the interviews. And then successfully trained them to become confident in the store.
- Managed employee schedules, making the roster for shifts.
- Maintained the cleaning. for example. cleaning windows, vacuuming, dusting, organising and more
Casual Retail
City Beach Brookvale
10.2021 - 02.2024
- When I turned 18 I was then able to conduct the opening and closing procedures, which then lead me to becoming assistant manager in the future.
- Gave customers positive experiences and going out of my way to help them and talk to them.
- Worked alongside others and was always there to help them when in need. We worked together to reach targets and satisfy customers.
Casual
Ghanda Brookvale
06.2023 - 10.2023
- Learned how different stores ran and adapted to it easily.
- Organising clothes and ensuring it is up to customer standards
Education
High School Diploma -
Freshwater Senior Campus
Freshwater 10-2023
Skills
- Customer engagement, ensuring every customer is left satisfied and when having dealt with the difficult ones I have learned to be patient and understanding to keep the situation controlled
- Marketing strategy, upselling and add ons
- working with others and listening to ideas When I managed I ensured all workers voices were heard and if they had ideas I would take them into account
- Computer skills, I worked with IT to set registers up fix TVs etc
- Goal setting, at the beginning of each day I would set goals that needed to be achieved Goals were set for each employee so we all work together to reach it
- Problem solving and time management
Timeline
Retail Assistant Manager
City Beach Brookvale
02.2024 - 12.2024
Casual
Ghanda Brookvale
06.2023 - 10.2023
Casual Retail
City Beach Brookvale
10.2021 - 02.2024
High School Diploma -
Freshwater Senior Campus
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