Summary
Overview
Work History
Education
Skills
Creative Endeavours
Additional Information
Languages
Timeline
Generic

Louise Walker

BRASSALL,Queensland

Summary

Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop skills. Self-motivated, bringing positive attitude and commitment to continuous learning and growth. Committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer requirements, desire to achieve customer satisfaction.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Curves Coach

Curves Gym
03.2005 - 08.2005
  • Increased member satisfaction with training for various fitness goals.
  • Improved overall gym safety by regularly inspecting equipment and addressing maintenance issues promptly.
  • Maintained organized database of client information to track progress effectively over time while ensuring confidentiality was upheld throughout the process diligently.
  • Established trust rapport among clientele through a genuine approach to client care that prioritized safety, comfort, goal achievement above all else.
  • Fostered strong connections with clients through active listening, empathy, encouragement as they navigated their personal fitness journeys.

Office Administrator

New Hope Community Church
06.2002 - 11.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, newsletters, recordkeeping, and other administrative functions.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

Office Administrator

XYZ Books
04.2001 - 06.2002
  • Maintained stock levels through communication with purchasing team regarding reorder needs.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Prepared and checked outbound shipments for accuracy.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Picked and packed order items ensuring prompt delivery of customer orders while minimizing delays.
  • Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
  • Kept work areas neat, clean and free from debris.
  • Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.

Project Administrator

Ergon Energy
04.2000 - 04.2001
  • Collaborated with cross-functional teams to successfully execute corporate events.
  • Coordinated travel arrangements for attendees, providing a hassle-free experience and improving overall satisfaction.
  • Conducted thorough site visits prior to events ensuring that venues met necessary standards and requirements concerning factors such as accessibility and capacity constraints.
  • Managed budgets and negotiated contracts, resulting in cost savings and optimized resources.
  • Sourced appropriate venues that met client requirements while staying within budget constraints.
  • Handling of confidential material and communications
  • Document and report preparation.
  • Organisation and facilitation of weekly meetings.
  • Minutes, Agenda and Issues Log preparation/documentation.
  • Resource management.
  • Contractor timesheet collaboration and reconciliation.

Administration and Training Roles

Suncorp Metway
02.1996 - 03.2000
  • Developed and monitored project schedules, budgets and objectives for successful completion.
  • Partnered with project team members to identify and quickly address problems.
  • Gathered and organized supporting materials for meetings and project updates.
  • Identified training needs and planned classes accordingly.
  • Facilitated one-on-one coaching sessions for employees needing personalized assistance with complex system tasks or functions.
  • Evaluated employee proficiency in system usage, identifying areas of improvement and providing additional coaching as needed.
  • Established and maintained Quality Assurance Procedures for Intranet Development.
  • Used company database to log, investigate, and maintain financial discrepancies.
  • Organised and Chaired regular Staff Meetings.
  • Create weekly newsletter, update procedural and general information, training updates etc.
  • Voucher and reconciliation sheet preparation.
  • Kept senior management well-informed by preparing and presenting project status reports.

Education

Some College (No Degree) -

Queensland Baptist College
Brisbane
01.2001 - 05.2002

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships

Creative Endeavours

I am always looking at some sort of creative expression. Be it gardening, crochet, writing, painting or cake decorating, I am keen to try new techniques and different ideas in a pursuit of constant learning and skill acquisition. This past year I have enjoyed contributing to and assisting at a friend's regular market stall.


At various times I have taught scrapbooking classes as well as other arts and craft classes. A particular highlight was teaching homeschool groups basic fondant modelling.


Additional Information

Due to a family choice to be a full time mother and to homeschool our children, I have been out of the workforce for many years. As such I have a solid history of time spent organising, reorganising, resourcing and overseeing the implementation of personalised curriculum for each of our children, adjusting as their developmental needs have changed. This experience has also required me to interact with a wide range of people from diverse backgrounds to facilitate courses, events, and learning experiences to enrich learning environments. A requisite skill has been to negotiate the many different mindsets, personalities and worldviews that exist within this community and I enjoy working together on mutual goals.

Languages

Portuguese
Limited Working

Timeline

Curves Coach

Curves Gym
03.2005 - 08.2005

Office Administrator

New Hope Community Church
06.2002 - 11.2002

Office Administrator

XYZ Books
04.2001 - 06.2002

Some College (No Degree) -

Queensland Baptist College
01.2001 - 05.2002

Project Administrator

Ergon Energy
04.2000 - 04.2001

Administration and Training Roles

Suncorp Metway
02.1996 - 03.2000
Louise Walker