Lu Phillips
Sunshine Coast,QLD
Summary
Library officer well-versed in all aspects of library systems and management. Extensive experience in library operations, collection analysis, policy development and intellectual freedom/ Data Base management Spydus software.
Outstanding customer service focused skills. Backfill Senior Library Officer position include Maleny & Kawana Branch. Experience at local library branches including Nambour Coolum Beerwah Maroochydore Kawana Mobile Library Venue 411 YPS LSB and my substantive position at Caloundra Library Branch.
Trained in First Five Forever early literacy teaching including Storytime Rhyme Time Author Talks & Events. - Tourism expert -Visitor Information Centre Travel Expert Online Travel Accommodation/flights/Itineraries. Administration Manager Bar/Retail Management Customer Service/Staff Training & Assessment Manager. Tour Management Creative Assessment and Entertainment Liaison.
Passionate, committed individual with positive result driven outlook. Energetic, motivated administration Manager who is highly organized and skilled at balancing the needs of clients Accurate, assertive and adaptable Library Officer hard-working, experienced & focused. Reliable and conscientious who can effectively multi-task in challenging situations and meet critical deadlines. Following guidelines as prescribed by Sunshine Coast Council and or statutory legislative Acts e.g Enterprise Agreement, Financial Management Act, WH&S Act .
Knowledgeable Library Officer with extensive background working within Spydus library systems. Fast learner and multi-tasker willing to work flexible schedule to meet location needs. Excellent knowledge of books, media and research processes.
Productive professional offering proven history of Excellent mastery of Bookeasy and Adobe Creative Suite. Pursuing opportunity to bring invaluable new facet to innovative team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Library Officer
Sunshine Coast Council
Sunshine Coast, QLD
03.2014 - Current
- Customer Service Excellence
- Checked in, checked out and renewed library materials using Spydus .
- Maintained continuous knowledge of current and newly developed industry technology through First Five Forever training and in house online training Take Five.
- Greeted patrons warmly and offered to assist with issues or needs.
- Collaborated with team members to provide timely resolution of issues or obstacles and achieve smooth presentations for events and children's storytime and rhymetime.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Resolved patrons complaints tactfully and professionally.
- Taught children about library practices via individual and group instruction.
- Planned and taught classes on information literacy and technology use including Tech help.
- Collected and analyzed statistics on program data and usage using Excel and TEAMS.
- Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
- Classified and coded different types of materials according to library policies and organizational standards during the 2020 transition to self serve.
- Managed collections of print and electronic data for public and private access via reference and borrowing including elibrary in line with State Library of Qld.
Senior Tourism Booking Officer
Sunshine Coast Visitor Information Centre
Sunshine Coast, QLD
- Operating and training in BOOKEASY online accommodation systems and all administration for 3 Visitor Information Center's on the Sunshine Coast.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Training & Assessment for all Tourism Booking Officers under my management
- WH&S report and statistics for 6 Visitor Information Center's
- Responsible for 45 Staff members and 325 Volunteers
- Budget reports during de-amalgamation
- Coordinate Tourism Events and Promotions within the Sunshine Coast Region
- Coordinate famils for both staff and volunteers to Tourist destinations and theme parks.
- Oversaw marketing, PR and location-specific promotions including newsletters.
- Coordinated accommodations for crew and tour transportation between destinations.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Provided information through narratives on various sites throughout Sunshine Coast area, relaying little-known stories to provide interest.
- All travel and accommodation bookings and administration for Australian and overseas visitors
- Managing 3 Southern Visitor Information Center's on the Sunshine Coast
- Responsible for all monies, security and training for each Centre
- Coordination of Information, statistics and training for staff & volunteers
- Maintaining internet mailbox and online booking service
- Training of all graduates and volunteers under the Code of Conduct for Sunshine Coast Regional Council
- Responsible for all rostering both staff and volunteers for shifts events and customer service enquiries
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Duty Manager
Mooloolaba Surf Club
Mooloolaba Qld, Qld
01.2000 - 03.2009
- Consistently recognized by management for providing superior customer service
- Running of the establishment including Events and Functions
- Ensuring adherence of WH&S safety procedures by all staff including CALM initiative
- Maintaining a consistent, professional and highly-efficient standard of hospitality.
- Awareness of cost effectiveness for maximum profit margin
- Completion of management duties as designated by the General Manager and SLS Committee
- Completion of managerial reports pertaining to procurement and inventory of stock
- Responsible for opening and closing procedures of Club
- Responsible for all monies collected by restaurant, gaming and bar
- Assistance with all enquiries regarding existing and potential membership/sponsorship
- Responsible for content and editing of electronic Club Newsletter.
Tour Manager
Contiki Tours Ltd Expo '88
Brisbane, QLD
01.1988 - 09.1992
- Tour Manager Contiki Tours Australia & New Zealand providing safe travel for tourists from all over the world.
- Introducing cultural education and indigenous awareness innovative Tour guide NT
- 15, 21 day Tours from Sydney to Cairns, Southern Capitols, Tasmania and the Northern Territory including accommodation, tours and excursions.
- Provided Tour groups of 45 pax tours all over Australia & NZ via bus rail and cruise.
- World EXPO *88 Contiki Tour guide Brisbane 6 months
- Promoted to Cruise Activities Director with Contiki Cruise Ship Tours
- Activities director for 15 day U18 Contiki Cruise Alexander Pushkin Russian Cruiseline
- Achieved high sales on activities inhouse tours e.g. Skydiving, scubadiving Great Barrier Reef
- Education Foundation USA Tours for groups under 18 and supervision and direction for teachers and students
- Innovative online sales and marketing margins achieving highest sales in that year.
Sales Manager
Angus & Coote Jewellers
Gold Coast, Qld
01.1980 - 02.1985
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
- Organized promotional events and interacted with community to increase sales volume.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Education
Some College (No Degree) - Tourism And Travel Services Marketing Operations
Ballingers Education Campus
Gold Coast, QLDSkills
- Early Literacy Training FFF
- Spydus software management
- Voiceover artist
- ELibrary device training
- Children's book author
- Staff training and development
- Adobe Creative/Microsoft Suite Proficiency
- Interlibrary loan processes
- Literacy and Event Management
- Cataloging reference books
- Click n Collect
- Reading groups
- Tech help
- Reading groups
- Instruction
- Video publishing
- Reading groups
- Instruction
- Video publishing
- Reading groups
Accomplishments
Children's Book Author
Close your Eyes Lu Phillips - 2019
Certification
Certificate IV Business & Tourism
Certificate IV Training & Assessment
Certificate teaching - TEFL
Indigenous Cultural Awareness Course
Ausland sign language
RSG - Gaming Licence
RSA - Responsible Service of Alcohol
RMLV
White Card - Mine access
Voiceover artist
Channel 7 - Advertisement for Mooloolah Valley Retirement Village
Community Announcements Zinc 105 FM community Radiio Noosa
Saturday Presenter - Sunshine Coast FM 104.9 Community Radio - present
Timeline
Library Officer
Sunshine Coast Council
03.2014 - Current
Senior Duty Manager
Mooloolaba Surf Club
01.2000 - 03.2009
Tour Manager
Contiki Tours Ltd Expo '88
01.1988 - 09.1992
Sales Manager
Angus & Coote Jewellers
01.1980 - 02.1985
Senior Tourism Booking Officer
Sunshine Coast Visitor Information Centre
Some College (No Degree) - Tourism And Travel Services Marketing Operations
Ballingers Education Campus