Rachael Webb

• Managed online, over phone and in person enquires about all UWA operations and services
• Worked with multiple line phone operations
• Sorted book collections and shelved books
• Troubleshooting computers and UWA related software
• Provided technological assistance with personal devices, software and printers
• Worked with staff and students to secure their personal details and to assist in managing their UWA affiliated accounts
• Completed thesis and book scanning along with maintenance

• Provided exceptional service by attentive listening and problem solving
• Processed transactions through POS systems with both cash and eftpos
• Managing staff on shift, including managing break times and team safety
• Troubleshooting Uber and POS software
• Worked and coordinated with our grocery team and managers to meet wide ranges of customer needs

(The Cornerstone building contained multiple facilities that ran under the responsibility of the resource Centre. Under my contract I received training and worked across all these areas)

• Shelving and ordering books in accordance with the needs of the community
• Participated in Better Beginnings training and encouraging reading across all ages
• Preserving books and completing relevant State Library of Western Australia training

• Scanning, printing and producing documents
• Answering phone calls and providing information about our business services, local services and answering technological and tourist enquires
• Filing confidential paperwork
• Managing appointments for conference meetings and assisting in event coordination
• Maintaining the Beverley tourism and Resource Centre's website
• Designing and assisting with advertisements for local businesses, individual clients and for the Resource Centre's social media
• Providing in person technology support for the community through over the counter assistance and workshops for video conferencing, mobile phones and social media use and computer software's
• Collecting data from local businesses and expressing the collated data through Microsoft excel.

• Coordinating lessons and managing lesson plans
• Organising physical and digital documents
• Providing care for students
• Maintaining and purchasing relevant stock materials