Summary
Overview
Work History
Education
Skills
Timeline
Generic
LUANA F R I E N D

LUANA F R I E N D

Sunshine Coast,QLD

Summary

An enthusiastic, compassionate, and resourceful professional with over 25 years of experience in operations, administration, leadership, and customer service. Known for building strong relationships, leading national teams, and improving operational systems across diverse industries.

Overview

22
22
years of professional experience

Work History

National Operations Support Leader & Acting Office Manager

ACOR Consultants
01.2021 - 01.2025
  • Led 18-member national admin team across 10 offices
  • Implemented national systems for procurement, timesheet compliance (98%), and sustainability initiatives
  • Project managed SharePoint overhaul, workplace improvements, and company policy revamp
  • Supported culture-building and value-based initiatives company-wide

Site Administrator at Iron Bridge

NRW Pty Ltd
01.2021 - 01.2021
  • Managed logistics, rosters, payroll, procurement, and administrative coordination for site staff

Founder and Business Manager

Uniform Sisters
01.2009 - 01.2020
  • Built a successful business with loyal clientele, strong financial management, and contract wins with government and large institutions
  • Developed business strategies, compliance processes, and a high-functioning team

General Manager

Asbestos R Us
01.2007 - 01.2009
  • Scaled operations, implemented compliance and marketing systems, and boosted turnover by 80%

Spa Manager & Conference/Weddings Manager

Daydream Island Resort & Spa
01.2003 - 01.2007
  • Grew spa revenue and retail sales significantly
  • Managed large events and wedding bookings, increasing weddings from 47 to 153 in one year
  • Developed staff, spa branding, and marketing strategies with national media exposure

Education

Associate of Science - Business Hospitality

TAFE QLD
Toowoomba, QLD

Skills

  • MYOB & Xero
  • Microsoft Office (Excel, Word, Outlook)
  • SharePoint
  • Spa and hotel booking software
  • Website development
  • CRM & admin systems

Timeline

National Operations Support Leader & Acting Office Manager

ACOR Consultants
01.2021 - 01.2025

Site Administrator at Iron Bridge

NRW Pty Ltd
01.2021 - 01.2021

Founder and Business Manager

Uniform Sisters
01.2009 - 01.2020

General Manager

Asbestos R Us
01.2007 - 01.2009

Spa Manager & Conference/Weddings Manager

Daydream Island Resort & Spa
01.2003 - 01.2007

Associate of Science - Business Hospitality

TAFE QLD

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LUANA F R I E N D