Luana Pampanini
Accounts/Office Manager
Chiswick,NSW
Summary
Highly experienced Office Manager with Accounting and Business Administration expertise, bringing over 20 years of experience across office operations, financial management, and executive support. Proven ability to manage end-to-end office functions while ensuring accuracy, compliance, and efficiency in accounting processes. Known for a strong work ethic, meticulous attention to detail, and the ability to work independently while supporting teams and senior management. Adept at problem-solving, process improvement, and quickly mastering new systems and procedures.
Overview
34
34
years of professional experience
Work History
Bookkeeper & Office Manager
Vannella Cheese Pty Ltd
Marrickville, NSW, Australia
02.2019 - Current
- Manage daily office operations to ensure smooth and efficient business activities.
- Coordinate staff schedules, meetings, and appointments.
- Process accounts payable and receivable, ensuring timely and accurate transactions.
- Perform monthly bank reconciliations and account analysis.
- Prepare and manage financial reports, budgets, and expense tracking.
- Generate customer invoices and monitor outstanding payments.
- Resolve billing discrepancies with vendors and customers promptly.
- Verify vendor invoices against purchase orders prior to payment.
- Develop and maintain internal control procedures to ensure accurate recordkeeping.
- Maintain office supplies inventory and manage procurement.
- Ensure accuracy and compliance across all accounting and administrative records.
Office Manager
International Study Solutions Pty Ltd
Barangaroo, NSW, Australia
02.2018 - 11.2018
- Provided high-level administrative support to the executive team.
- Answered and directed incoming calls and managed front-of-office inquiries.
- Scheduled meetings, managed calendars, and prepared meeting minutes.
- Acted as a key point of contact for staff and external stakeholders.
- Maintained accurate and confidential filing systems (physical and electronic).
- Prepared correspondence, reports, presentations, and internal communications.
- Greeted visitors professionally and handled inquiries efficiently.
Accounts & Office Manager
G.Group srl / Officine srls
Rome, Italy
12.2003 - 09.2017
- Managed full finance and office operations for the organisation.
- Prepared monthly, quarterly, and annual financial statements in line with accounting standards.
- Maintained accurate records of all financial transactions.
- Managed accounts payable, accounts receivable, payroll, and cash flow.
- Conducted regular bank reconciliations and monitored budgets.
- Created spreadsheets to track income, expenses, and forecasts.
- Liaised with auditors and coordinated year-end audits.
- Reviewed processes to identify efficiency improvements and cost-saving opportunities.
- Implemented cost-control measures across accounting operations.
- Entered and maintained data in accounting software systems.
- Supported management with financial analysis and reporting.
Administrative Coordinator
CAF USAE S.r.l.
Rome, Italy
02.2002 - 10.2003
- Managed accounting and general administrative functions.
- Coordinated National Tax Assistance Call Centre operations.
- Managed high-volume inbound calls and routing.
- Processed and reported office expenses.
- Maintained accurate physical and digital client records.
Secretary / Administrative Assistant
Edil-Service 2000 S.r.l.
Rome, Italy
09.1991 - 12.2001
- Managed daily, weekly, and monthly schedules and appointments.
- Answered and redirected phone calls professionally.
- Prepared correspondence, memos, and administrative documentation.
- Maintained company databases and filing systems.
- Managed office supplies and procurement.
- Prepared regular administrative and financial reports.
Education
IIBA Certificate - Business Analysis
Business Analysis Excellence Pty Ltd
09-2025
Advanced Certifications in Accounting & Bookkeeping -
The Career Academy
Sydney, NSWBachelor of Business Administration (BBA) -
Uni ECampus
Rome, ItalyDiploma in Business & Foreign Language Correspondence -
High School
Rome, ItalySkills
- Xero and MYOB certification
- Office and operations management
- Accounts payable and receivable
- Payroll processing
- Bank reconciliations
- Financial reporting and budgeting
- Internal controls and compliance
- Business administration support
- Team coordination and supervision
- Record and document management
- Spreadsheet and database development
- Expense reduction and cost control
- Attention to detail and accuracy
- Data analysis and research
- Exceptional organization
Personal Information
Citizenship: Australian Citizen
Timeline
Bookkeeper & Office Manager
Vannella Cheese Pty Ltd
02.2019 - Current
Office Manager
International Study Solutions Pty Ltd
02.2018 - 11.2018
Accounts & Office Manager
G.Group srl / Officine srls
12.2003 - 09.2017
Administrative Coordinator
CAF USAE S.r.l.
02.2002 - 10.2003
Secretary / Administrative Assistant
Edil-Service 2000 S.r.l.
09.1991 - 12.2001
IIBA Certificate - Business Analysis
Business Analysis Excellence Pty Ltd
Advanced Certifications in Accounting & Bookkeeping -
The Career Academy
Bachelor of Business Administration (BBA) -
Uni ECampus
Diploma in Business & Foreign Language Correspondence -
High School