Luca Casasanta
Bundoora,VIC
Summary
Strong background in customer service and front-of-house operations. Proven ability to enhance guest experiences while maintaining positive and welcoming environment. Demonstrated effective communication, teamwork, problem-solving and time management skills.
Overview
3
3
years of professional experience
Work History
Front of House Staff (Casual Position)
Delaware North
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked effectively in fast-paced environment
Café All Rounder (Casual Position)
Yummy Cannoli
01.2023 - 01.2024
- Take orders, prepare and serve food and drinks during busy Christmas period and special events such as EXPOs
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Team Member (Casual Position)
KFC
01.2022 - 01.2024
- Provided excellent customer service, demonstrated strong multitasking skills without compromising service quality
- Followed food safety and hygiene guidelines to maintain cleanliness of working areas.
- Operated POS system with excellent accuracy levels.
Hospitality Trainee
Iggy's Student Training Restaurant, Loyola College
01.2022 - 01.2023
- Undertook training in a licensed restaurant, which provided an opportunity to develop skills in frontline management, food & beverage service, housekeeping, kitchen operations, and provided live service to guests
Education
Bachelor - Architectural Design
Swinburne University
Hawthorn, VicYear 12 VCE Baccalaureate - English, Further Mathematics, General Mathematics, Italian, Hospitality Operations, Visual Communications
Loyola College
Watsonia, Vic01.2023
Skills
- Year 12 VCE Baccalaureate
- Certificate II & III in Hospitality
- Barista License
- RSA License
- Fluent in Italian
Timeline
Front of House Staff (Casual Position)
Delaware North
01.2023 - Current
Café All Rounder (Casual Position)
Yummy Cannoli
01.2023 - 01.2024
Team Member (Casual Position)
KFC
01.2022 - 01.2024
Hospitality Trainee
Iggy's Student Training Restaurant, Loyola College
01.2022 - 01.2023
Bachelor - Architectural Design
Swinburne University
Year 12 VCE Baccalaureate - English, Further Mathematics, General Mathematics, Italian, Hospitality Operations, Visual Communications
Loyola College
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