Lucas Horn
Warners Bay,NSW
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact on work-site, with a high aptitude for putting the knowledge and skills I have gained into practice.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
EB Games
11.2023 - Current
- Assisting customers with product selection, providing detailed information on features and benefits.
- Developing strong relationships with customers, establish trust and loyalty through attentive service.
- Maintain a clean and organized work environment to ensure customer and colleague safety.
- Build strong relationships with customers and colleagues by providing friendly and personable service.
- Process returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Customer Service Assistant
Target
11.2021 - 01.2024
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
- Maintained clean and organized work environment to maintain customer safety.
Education
High School Diploma -
Warners Bay High School
Warners Bay, NSW09.2023
Skills
- Active Listening
- Conflict Resolution
- Effective Communication
- Attention to Detail
- Relationship Building
- Teamwork and Collaboration
Certifications
-High School Certificate
-White Card
References
Brendan Mackay: Metalwork Teacher - 0429325266
Jake Coote: EB Games Manager - 0467906177
Katy Darias: Target Store Manager - 0432922829
Timeline
Customer Service Assistant
EB Games
11.2023 - Current
Customer Service Assistant
Target
11.2021 - 01.2024
High School Diploma -
Warners Bay High School
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