Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Lucas Oliveira

CARLTON,Victoria

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Hospitality Team Member

R21
Rio De Janeiro, Rio De Janeiro
11.2022 - 10.2023
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Served food and drinks to customers in a timely manner.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Provided customer service to ensure guest satisfaction.

Hospitality Manager

Planeta Kids
Rio De Janeiro, Rio De Janeiro
01.2021 - 10.2022
  • Trained new employees on proper hospitality protocols according to company guidelines.
  • Organized and managed staff schedules, ensuring adequate coverage for all shifts.
  • Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
  • Developed and implemented hospitality policies to ensure guest satisfaction.
  • Coordinated with vendors to arrange catering services for special events held at the hotel.
  • Participated in trade shows and conferences as a representative of the hotel brand.
  • Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.

Education

Bachelor of Science - Mobile Development

UNINTER
Rio De Janeiro

Skills

  • Professional Appearance
  • Menu Knowledge
  • Initiative and Self-Motivation
  • Guest Relations
  • Guest Reception
  • Administrative Support
  • Office Organization
  • Professionalism
  • Hospitality Services

Languages

Portuguese
Native/ Bilingual
Spanish
Professional
English
Professional

Websites

Timeline

Hospitality Team Member

R21
11.2022 - 10.2023

Hospitality Manager

Planeta Kids
01.2021 - 10.2022

Bachelor of Science - Mobile Development

UNINTER

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Lucas Oliveira