Luci McGarry

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.

• Reporting to and receiving direction from the Managing Directors of both JDV and CCS

• Management the supply and budget of all office and onsite supplies as well kitchen supplies and the upkeep of kitchen and breakout areas.

• Organisation of travel arrangements for both JDV and CCS.

• Management of office security system, cleaners, gardeners, etc.

• Overseeing and maintenance of all office equipment, ie photocopier, phone system etc.

• Answering of phone calls for both the JDV and CCS businesses.

• Welcoming of guests and clients to the office.

• Liaising with both the JDV and CCS team to provide assistance and support for Project and Operations managers.

• Diary management of all office staff for holiday and sick leave requirements.

• Liaising with subcontractors and suppliers where required.

• Site visits and pick up of printed documentation if required.

• Sales and marketing assistance to Marketing team from administrative perspective, building databases etc.

• Updating and management of JDV Central and CCS Central on a daily basis.

• Assistance to Accounts team when required.

• Assistance as required on documentation and filing of IMS documentation.

• JDV & CCS test and tagging of office and on-site equipment, ensuring they are up to date.

• Prioritising tasks and meet targets set by managers in a timely manner.

• Assisting Project Managers with the preparation of site folders, OHS folders and reports if required and archiving at job completion.

• Assisting in the preparation of tender documents and award submissions for JDV and CCS

• Assisting General Managing of CCS with daily Fishbowl stock control, purchase orders and sales orders.

• Daily diary management of JDV Managing Director and CCS General Manager.

• Scanning invoices to job files

• Organisation of weekly internal meetings for both JDV and CCS; taking of minutes and distribution of same each week.

• Co-ordinating internal and external functions and events for both JDV and CCS.

• Preparation and co-ordination for CCS’ attendance at conventions and expos.

· Opening and processing mail on a daily basis including but not limited to:

i. Investigating what the invoice payment is for and if it has been paid or not;

ii. Liaising with Accounts Payable Department to ensure they have all necessary invoices to make payments;

iii. Ensuring the payments are made to the correct supplier.

· Making payments to Landlords for monthly/annually rental payments, which includes running a’ batch’ through JD Edwards database software to generate a payment.

· Complex and extensive data entry on a daily basis.

· Processing Lease Condition Forms for new and existing leases including liaising with Legal Department to ensure accuracy and integrity of information.

· Adding, and updating new information into JD Edwards database software.

· Running monthly reports, data corrections and general queries.

· Reviewing documents for accuracy and compliance to meet internal requirements.

· Ensuring integrity of data for internal programs.

· Developing continued relationships with Landlords/property companies through both verbal and written communication with a high level of customer service.

· Managing the swift and timely resolution of issues or problems reported by internal and external customers.

· Daily workflow reporting to ascertain how many applications and quotes have been processed for licenses.

· Completing all Site Licence Agreements for customers in an efficient and timely manner.

· Updating internal software programs each and every day to ensure the integrity of the system.

· Working closely with Senior Legal Counsel to ensure approval of revenue is accurate and completed in a timely manner.

· Having all Site Licences executed by the Operations Director, sending duplicates to customers, following up with customers, scanning and filing returned signed documents.

· Tracking and maintenance of all licence renewals for customers, including following ups, liaising with Sales whether to increase rental amounts and keeping all records via scanning/filing.

· Holding fortnightly meetings with Sales Division to ensure correct equipment and pricing is accurate.

· Completing quarterly deeds for customers including running reports, analysing data and ensuring all information going to the customer is compiled correctly and accurately.

· Completing revenue forms and ensuring all information/data is accurate for approval.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Developed strong rapport with customers and created positive impression of business.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Displayed absolute discretion at handling confidential information.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Attended meetings, took notes and tracked action items.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

· Secretarial/administration support to the Managing Director on a daily basis.

· Meeting with the Managing Director to plan the week ahead and to keep in constant communication.

· Organising and maintaining Managing Director’s diary on a daily basis including organization of weekly meetings with each senior manager.

· Liaise with senior management daily to assist with their requirements.

· Organisation and co-ordination for the senior management meeting held every month at an external venue.

· Co-ordination of both the Managing Director and senior management’s travel and flight arrangements, both domestic and international.

· Daily management of the office including but not limited to:

· Security matters such as programming of all employees’ security cards; making sure office is secure after hours.

· Ordering and stocking stationery for all employees.

· Maintaining all office equipment such as photocopiers, fax machines, printers, etc.

· Stocking and maintaining all kitchens.

· Constant communication with office cleaners.

· Relief reception as required.

· Sending out updated international news bulletins to all sales representatives nationwide on a weekly basis.

· Communication of changes and updates to policy and procedures to all employees.

· Organisation of the annual Christmas party including all accommodation, travel, venue, menu, entertainment, etc.

· Coordination of the annual conference for all employees nationwide.

· Secretarial support to three Directors.

· Liaising with clients on a daily basis to provide superior customer service.

· Coordinate team meetings.

· Daily organisation of the Directors’ diaries.

· Organise marketing for the sale of development sites ie, brochures, signboards, flyers and mail outs to potential clients.

· General correspondence including typing of letters, inter office communications, faxes and taking minutes for meetings.

· Typing and collation of board reports.

· Preparation of submissions/proposals.

· Data entry and account management.

· Organisation and catering of luncheon meetings.

· Client liaison and follow up client requirements when needed.

· Liaising with senior management Re: deadlines for submissions, appointments, etc.

· Organise travel when required.

· Attend support staff meetings, office meetings, training sessions and weekly divisional meetings.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.

· Daily organisation of Associate Director’s diary.

· Secretarial support to leasing operatives in order to produce accurate documentation to clients.

· Liaise with administration and assist with the provision of information for company reports.

· Coordinate and take minutes for weekly team meetings.

· The day to day running of the division.

• Providing secretarial support to 3 senior technical managers.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.