Summary
Overview
Work History
Education
Skills
Timeline
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LUCIA CATANZARITI

LUCIA CATANZARITI

Footscray,VIC

Summary

A passionate and enthusiastic individual looking for a

workplace to improve and further my experience in the

Interior Design field. Highly motivated to work with an

experienced team, build strong relationships with clients and

producing an excellent standard in property styling. To

provide the best and most efficient layout whilst taking into

consideration current trends and aesthetics to fit the clients

characteristics in the space. I wish to secure this career

opportunity to utilize my skills and training, whilst

contributing greatly to the company's success.

Overview

3
3
years of professional experience

Work History

Guest Service Agent

Virgin Australia
10.2022 - Current
  • Assist guests with check-in and help with any additional services needed.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Assistance at the gate and within the terminal.
  • Making sure all documentation is correct for specific countries when travelling overseas.
  • Departure tasks helping board the plane and assist flight crew.
  • Greeted guests upon arrival and offered assistance
  • Collaborated with team members to handle guest requirements from check-in through check-out

Bartender and Host

Garden State Hotel
04.2021 - 10.2022
  • Confirmed proper placement of products and side items while implementing special instructions
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads
  • Confirmed speed of service for all food orders while minimizing errors and complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Played key role in bolstering high-end dining experience by optimizing resources allocation
  • Delivered food items to tables ensuring each restaurant patron received correct order.

Sales Associate

Zara
11.2020 - 05.2021
  • Educated customers on promotions to enhance sales
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Engaged with customers to effectively build rapport and lasting relationships
  • Provided positive first impressions to welcome existing, new and potential customers
  • Maintained records related to sales, returns and inventory availability
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

Diploma - Interior Design

Swinburne University of Tech
Melbourne, VIC
12.2021

High School Diploma -

Victorian College of The Arts School
Southbank, VIC
12.2018

No Degree -

The McDonald College
North Strathfield, NSW
12.2013

Skills

Problem solving

  • Artistic Eye
  • Time Management
  • Creative Thinking
  • Detail Oriented
  • Adaptability
  • Budgeting
  • Organization and Planning
  • Listening Skills
  • Reliability and Punctuality
  • Material Selection
  • Industry Trends
  • Scheduling
  • Auto CAD
  • Microsoft Office
  • Design colour schemes for interior and exterior spaces
  • Produce digital models and documentation for Interior Design projects
  • Ability to create and develop design concepts from clients and establishing a final brief
  • Equipped to produce sample boards and mood boards
  • To present to clients assisting in choosing designs and themes
  • Skilled In determining and calculating costs required for each design project within the clients budget

Timeline

Guest Service Agent

Virgin Australia
10.2022 - Current

Bartender and Host

Garden State Hotel
04.2021 - 10.2022

Sales Associate

Zara
11.2020 - 05.2021

Diploma - Interior Design

Swinburne University of Tech

High School Diploma -

Victorian College of The Arts School

No Degree -

The McDonald College

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LUCIA CATANZARITI