Lucita Lorenzo
Mackay
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organisational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs.
Overview
10
10
years of professional experience
Work History
Aviation Protection Officer
Trident Services Australia
07.2022 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
Security Guard
Risk2Solution
07.2021 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Massage Therapist
Body Haven
04.2021 - 07.2021
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Administered Swedish, deep tissue and sports massage techniques.
Temperature Screener
Verifact
07.2020 - 01.2021
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
- Supported office operations by expertly handling administrative needs.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Answered patient inquiries and provided information about healthcare services.
Massage Therapist
Body Haven
02.2019 - 07.2020
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
Massage Therapist
Four Seasons Hotels And Resorts
10.2016 - 03.2018
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Massage Therapist
JamJade
10.2013 - 09.2016
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched new massage techniques and treatments.
Education
NTSA
Melbourne, VIC05.2022
Bars Training Australia
02.2022
Skills
- Security Station Experience
- Baggage Inspections
- Customer Relations Skills
- Hazardous Items Knowledge
- Calm Under Pressure
- First Aid/CPR
- Problem-Solving
Languages
Tarlog
Native or Bilingual
Timeline
Aviation Protection Officer
Trident Services Australia
07.2022 - Current
Security Guard
Risk2Solution
07.2021 - 10.2021
Massage Therapist
Body Haven
04.2021 - 07.2021
Temperature Screener
Verifact
07.2020 - 01.2021
Massage Therapist
Body Haven
02.2019 - 07.2020
Massage Therapist
Four Seasons Hotels And Resorts
10.2016 - 03.2018
Massage Therapist
JamJade
10.2013 - 09.2016
NTSA
Bars Training Australia
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