Lucy Adlam
Torquay
Summary
Hi, my name is Lucy, I'm 18 years old and have grown up in Torquay. While I am a focused student who is looking forward to studying sustainable fashion, I am excited to spend my gap year working within the fashion industry and learning more about retail. I am good at having a busy schedule and prioritising both life and work. I have a strong knowledge of food safety, customer service, and telephone etiquette, and I love working with people and serving customers. I am excited to learn more about working within a fast-paced, social environment.
Overview
3
3
years of professional experience
Work History
Retail Assistant
KHRMA
01.2025 - Current
- Stocked and organised items according to size, colour, or product type
- Worked with team members to achieve sales goals and improve customer satisfaction.
- Maintained and enhanced store appearance through visual merchandising and regular upkeep of displays.
- Processed returns and exchanges
- Fixed incorrect pricing, applied discounts, and printed receipts when serving customers.
- Handled EOD money, ensuring that there was the correct amount in the till and that it was safely counted and stored.
- Preformed closing duties such as bringing clothing racks inside, safely dealing with money, and making sure the store is neat and ready for the next day.
Retail Assistant
General Pants Co.
07.2024 - Current
- Processed sales, packed orders, and restocked display shelves
- Worked on the sales floor to assist customers and tidy the store
- Exceeded sales targets
- Processed sales, exchanges, and refunds
- Received positive feedback from customers by providing personalised assistance
- Managed the cash register, including processing credit card and cash payments
Cafe Worker
Oz Tenpin Bowling
08.2023 - 03.2024
- Provided customer service while taking orders, serving food, making drinks, and handling both cash and card transactions
- Maintained cleanliness of cafe area by wiping down tables, restocking supplies, washing dishes, sweeping floors, and emptying bins
- Hosted children's birthday parties
- This included but was not limited to; Making the party food, hosting games, and making sure everyone felt included and had fun
- Worked independently with minimal supervision as well as part of a team environment
- Brewed many different types of coffee and tea
- Rotated and restocked food display cases
- Worked in the kitchen and made food such as: Burgers, chips, souvlaki, and more
Checkout Assistant
Ryans IGA
03.2022 - 11.2022
- Communicated professionally with customers via phone
- Ensured the accuracy of pricing labels throughout the store
- Followed proper health safety guidelines by sanitizing work surfaces
- Utilized problem-solving skills to help with the customer's needs
- Performed tidying duties such as cleaning shelves or sweeping floors around checkout areas
Education
Completed years 10-12 -
Matthew Flinders Girls Secondary College
Completed years 7-9 -
Sacred Heart College
Geelong, VICBachelor of Fashion Enterprise -
RMIT
01.2026
Skills
- Product Knowledge
- Time Management
- Order Entry
- Kitchen Support
- Customer Service
- Teamwork and Collaboration
- Problem Solving Skills
- POS system operation
- Cash handling accuracy
- Visual merchandising
Timeline
Retail Assistant
KHRMA
01.2025 - Current
Retail Assistant
General Pants Co.
07.2024 - Current
Cafe Worker
Oz Tenpin Bowling
08.2023 - 03.2024
Checkout Assistant
Ryans IGA
03.2022 - 11.2022
Completed years 10-12 -
Matthew Flinders Girls Secondary College
Completed years 7-9 -
Sacred Heart College
Bachelor of Fashion Enterprise -
RMIT
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