Lucy Bryden
Summary
Proven leader at Settlers Tavern, adept in customer service and problem resolution, enhanced customer return rates through exceptional service quality. Skilled in computer use and fostering teamwork, I streamlined operations for increased efficiency. My inclusive approach and focus on achievements, not tasks, significantly contributed to workplace excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bistro Supervisor
Settlers Tavern
09.2023 - Current
- Maintained high levels of staff performance through clear communication of expectations and recognition of achievements.
- Performed opening and closing duties ensuring the facility is secured.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ensured a safe and healthy working environment by adhering to strict cleanliness standards and conducting regular inspections.
- Optimised seating arrangements for maximum capacity during peak hours while maintaining a comfortable atmosphere for guests.
- Raised customer return rates with exceptional attention to detail in both food presentation and service quality.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Increased overall efficiency by streamlining daily operations, including staff scheduling and inventory management.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Implemented training programs for new hires to improve their skillsets and ensure seamless integration into the team.
Cafe Server
Lilli Pilli Larder & Cafe
11.2021 - 02.2024
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Assisted in training new hires, sharing best practices for excellent customer service and cafe procedures.
- Prepared toasted sandwiches, teas, iced coffees smoothies and milkshakes for customers.
Bistro Server
Settlers Tavern
07.2022 - 09.2023
- Maintained a clean and organised dining area, contributing to an enjoyable dining experience for guests.
- Improved table turnover rates by anticipating guest needs and attending to them promptly throughout the meal experience.
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
- Increased repeat business through friendly and professional interactions with guests, remembering their preferences and dietary needs.
- Assisted in the training of new bistro servers, sharing valuable experience and effective techniques for providing exceptional service.
- Supported team members during busy shifts, ensuring seamless coordination of orders and timely delivery of meals.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
Education
VCE Certificate -
Mount Beauty Secondary College
Mount Beauty, VIC12.2023
Skills
- Customer Service
- Complaint Handling
- Problem Resolution
- Documentation And Reporting
- Computer Skills
- Understanding Customer Needs
- Teamwork and Collaboration
- Work Prioritization
- Policies and Procedures Adherence
Certification
- Responsible Service of Alcohol (RSA) Certificate of Completion
- Basic Food Handling Certificate Victoria
Referees
Name: Angela Bell
Position : Owner - Settlers Tavern
Mobile : +61 439 016 636
Timeline
Bistro Supervisor
Settlers Tavern
09.2023 - Current
Bistro Server
Settlers Tavern
07.2022 - 09.2023
Cafe Server
Lilli Pilli Larder & Cafe
11.2021 - 02.2024
VCE Certificate -
Mount Beauty Secondary College
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