Summary
Overview
Work History
Education
Skills
Work History
Other
Timeline
Generic

Lucy Buenen

Toowoomba,QLD

Summary

Lucy is responsible, optimistic, creative and hardworking. Capable of working as part of a team or individually in any work environment. She is seeking Full time, Part time or Casual employment and can bring a variety of skills to any workplace. Lucy is keen to learn new skills and build on her personal competencies and experiences. She is an asset to any environment.

Overview

3
3
years of professional experience

Work History

Special Orders Team Member

Bunnings Warehouse
02.2023 - 06.2023
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Self-motivated, with a strong sense of personal responsibility.
  • worked closely with specialised systems and ordering operations.


Swim Teacher

FAST Aquatic Centre Fairholme
04.2022 - 06.2023
  • Taught water confidence and swimming skills for ages three through to twelve in an engaging manor that reduced the risk of students developing fear of the water.
  • Prepared students for successful participation in swim meets by emphasizing proper technique, endurance training, and sportsmanship.
  • Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
  • Showed effective time management skills while also coordinated and communicated clearly with colleagues and students in a fast-pace working environment while demonstrating Workplace Health and Safety (WH&S) compliance.
  • Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
  • Led group classes as well as private lessons, accommodating diverse learning styles and skill levels.

Sales Associate

Zing Pop Culture
10.2020 - 06.2023
  • Engaged with customers to build rapport and loyalty.
  • Responsible for effective stock management, store
    maintenance, stock rotation, planograms and refills.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Lucy provided exceptional customer service, achieving nationwide recognition in Q4 2021 for Top individual customer service KPI company wide.
  • Clearly communicated accurate information about promotions, customer programs and products.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Built relationships with customers to encourage repeat business.

Administrator /Front Desk Receptionist

Darren Lange Swimming Academy
08.2021 - 10.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Served as a liaison between parents and staff, fostering open communication channels that improved overall organizational function.
  • Maintained personnel records and updated internal databases to support document management.
  • Gathered, organized and input information into digital database.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Greeted Parents and students at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated and confirmed lessons and check-ins with parents and teachers.
  • Scheduled students accurately using reservation software, reducing conflicts or double bookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected lesson payments, processed transactions and updated relevant records.

Education

High School Diploma -

Jubilee Christian College Ltd.
Distance Education
12-2024

Certificate IV - Acting

Perform Australia
Brisbane, QLD
12-2024

Certificate III - Beauty Services

TAFE QLD
Toowoomba, QLD
12-2023

Acting And Flim

The Warehouse Acting Studio
Gold Coast, QLD
05-2021

Certificate - Provide First Aid And CPR

Top of The Range Traning
Toowoomba
12-2024

Certificate - Childbirth Doula

Childbirth International
Still Undertaking - Self Paced

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Workplace Health and Safety (WH&S) Awareness
  • Office Record Keeping
  • Schedule Management
  • Competent Receptionist
  • Key Performance Indicator (KPI) Management
  • Professional Acting courses - Presentation, Communication, Memory
  • Point-of-sale system

Work History

Lucy entered the workforce at fifteen and since then as worked in a wide array of employments her full history is as follows:

Retail Sales Assistant

Sales Associate

Receptionist

Early Childhood Educator Assistant

Swim Teacher

Administrator 

Special Orders Team member 


Other

Lucy has a valid blue card and open CA class drivers licence. 

Willingness to obtain yellow card and C class drivers licence as well as any other qualifications needed for the role. 

Timeline

Special Orders Team Member

Bunnings Warehouse
02.2023 - 06.2023

Swim Teacher

FAST Aquatic Centre Fairholme
04.2022 - 06.2023

Administrator /Front Desk Receptionist

Darren Lange Swimming Academy
08.2021 - 10.2021

Sales Associate

Zing Pop Culture
10.2020 - 06.2023

High School Diploma -

Jubilee Christian College Ltd.

Certificate IV - Acting

Perform Australia

Certificate III - Beauty Services

TAFE QLD

Acting And Flim

The Warehouse Acting Studio

Certificate - Provide First Aid And CPR

Top of The Range Traning

Certificate - Childbirth Doula

Childbirth International

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Lucy Buenen