Summary
Overview
Work History
Education
Skills
Social Work Field Education
References
Timeline
Generic

Lucy Hamilton

Sydney,NSW

Summary

As a Clinical Support Administrator in the Emergency Department of Westmead Children's Hospital, I have had the opportunity to interact and engage with diverse groups, families and individuals. It has afforded me the opportunity to further develop my communication and relationship-building skills, as well as to observe and monitor individuals while providing compassionate care of the highest quality. Within the workplace I am able to promote my efficient communication to make decisions effectively in a timely manner. Through my social work degree, I have completed one thousand hours of workplace experience with two organisations: The Harman Foundation and Wesley Dalmar Out-of-Home Care. Both organisations have enabled me to further develop the use of social work principles and practices.

Overview

7
7
years of professional experience

Work History

Clinical Support Administrator

New South Wales Health
12.2019 - Current

The Westmead Children's Hospital Emergency Department

  • An Administration Officer is responsible for efficient clerical support in all areas of the Patient Services Department. The position is rostered on a 7 day per week 24-hour roster in Emergency Reception.
  • It required tasks to be preformed in a timely manner which included, ED Registrations, Admissions, Discharges and Transfers according to hospital requirements.
  • Retrieval of medical records, filing in accordance with local procedures and associated medial record tracking.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Customer Service

Mc'Donalds
01.2017 - 12.2019
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.

Education

High School Diploma -

Oakhill College
Castle Hill, NSW
10.2019

Bachelor of Social Work - Social Sciences

Western Sydney University
Sydney, NSW
01.2024

Certificate III in Health Administration - Health Administration

Australian Salesmasters Training Co
Westmead, NSW
08.2022

Skills

  • Able to evaluate options and generate solutions
  • Exhibits cultural competence and cultural sensitivity
  • Kind, compassionate disposition that enables the ability to listen, comprehend, and empathise with others
  • Effective interpersonal communication skills
  • Excel in a cooperative environment and collaborate effectively with others
  • Effective verbal and written communication skills that allow for positive interpersonal relationships
  • Exhibits strong computer skills, including the ability to write and modify documents, create presentations, use spreadsheets, and alter images
  • Outstanding organisation and time management skills
  • Ability to work efficiently under pressure and problem-solve issues to organisation standard

Social Work Field Education

The Harman Foundation - 400 Hours 


My first field education placement occurred with the Harman Foundation, a non-profit organisation whose mission is to provide assistance to members of the community who have experienced emotional trauma and suffering as a result of domestic violence. 


Responsibilities and Preformed Tasks:

  • Individual sessions with clients to develop relationships, comprehend their trauma and its impact, establish personal and professional objectives, and conduct well-being progress evaluations.
  • Assist clients to develop self-confidence and self-advocating skills. Such as:

- Legal education

- Financial education

- Employment education

- Human rights education

- Housing education

  • Applying social work theories and practice when engaging with clients to ensure that appropriate support is administered including:

- Trauma-informed care

- Task-centred approach and strengths based approach 

- Person-centred approach to care 


Wesley Dalmar Out-Of-Home Care  - 600 Hours 


The decision for a child to enter an out-of-home care arrangement is made by the Department of Family and Community Services in New South Wales. When practicable, children are supported to remain with their families, and interventions are a last resort. Wesley Dalmar is an organisation that provides out-of-home care for children and young people ages 0-18, when they are unable to stay with their birth families. 


Wesley Dalmar is a permanency support program provider which means they hold primary case responsibility of a child or young person. During my 600-hour field placement in social work, I was able to observe and participate in providing individualised casework support, planning, and reviewing with the child, their carers, parents, siblings, and family. 


Following this, the placement sought to recognise, engage and develop the unique strengths and capabilities of a child or young person and their parents. This was accomplished by utilising evidence-based models of practise to provide practical assistance and flexible wrap around services that accommodated the specified needs of the child and to support the family. In addition, it was used to attain the case plan goal for a child or young person as quickly as feasible. 


Responsibilities and Preformed Tasks:

  • Conducting home visits
  • Family contact visits
  • Transporting children
  • Case reviews and writing case reviews
  • Taking notes and Case noting
  • Attending IEP meetings
  • Assist in family finding
  • Life Story Work
  • Home risk assessments
  • With assistance, filed a MRG and child protection report
  • Put theory to practice with detail to a child and person-centred approach
  • Work with diverse cultures and people
  • Completed Wesley on-line and in-person training: Orientation, OOHC fundamentals, Safe driver and living our values
  • Attend staff meetings and work collaboratively as a team.





References

Dominic Sertori

  • Job title: Clinical Co-ordanitor / Nursing Unit Manager at the Westmead Children's Hospital Emergency Department
  • Contact: 0428112164 / (02) 98452437
  • Email: dominic.sertori@health.nsw.gov.au


Simone Clarke 

  • Job title: Registered nurse in the Perioperative Services at the John Hunter Hospital
  • Contact: 0425328381
  • Email: simone.clarke@health.nsw.gov.au




Timeline

Clinical Support Administrator

New South Wales Health
12.2019 - Current

Customer Service

Mc'Donalds
01.2017 - 12.2019

High School Diploma -

Oakhill College

Bachelor of Social Work - Social Sciences

Western Sydney University

Certificate III in Health Administration - Health Administration

Australian Salesmasters Training Co
Lucy Hamilton