Lucy Keating
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the
Hair and Beauty industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Hairdresser/Beauty Therapist
Oh Hair
Lawnton, QLD
04.2017 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Teaching Assistant
Demi International
Chermside
07.2023 - 08.2023
- Temporary 6 week position to assist a Beauty therapist course with a large intake of students.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Cashier/Waitress
Reef Fish
Banyo
01.2015 - 11.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Diploma - Beauty Therapy
Demi International
Chermside, QLD10.2023
Certificate III - Hairdressing
Demi International
Chermside 08.2022
High School Diploma -
Earnshaw State College
Banyo, QLD11.2018
Skills
- Cleaning and sanitizing
- Appointment Scheduling
- Continuing education
- Outstanding client retention
- Clear Communication
Timeline
Teaching Assistant
Demi International
07.2023 - 08.2023
Hairdresser/Beauty Therapist
Oh Hair
04.2017 - Current
Cashier/Waitress
Reef Fish
01.2015 - 11.2017
Diploma - Beauty Therapy
Demi International
Certificate III - Hairdressing
Demi International
High School Diploma -
Earnshaw State College