LUISA COLETTA
Ballajura,Australia
Overview
25
25
years of professional experience
Work History
Cabin Crew / Cabin Crew Senior/Supervisor
Virgin Australia Airlines
02.2017 - 03.2022
- Conducting pre flight briefings and safety checks
- Providing food and beverage service during flight
- Demonstrating safety equipment, handling emergencies and evacuating passengers
- Monitoring cabin conditions and attending to passengers
- Providing first aid to passengers if required
- Assisting passengers with special needs
- Managing and supervising cabin crew team
- Conducting pre flight briefings and checks with flight crew
- Handling in flight issues or emergencies
- Coordinating with flight crew and ground staff
- Ensuring compliance with safety regulations and airline policies
Cabin Crew
National Jet Express
05.2013 - 01.2017
- Conducting pre flight briefings and safety checks
- Providing food and beverage service during flight
- Demonstrating safety equipment, handling emergencies and evacuating passengers
- Monitoring cabin conditions and attending to passengers
- Providing first aid to passengers if required
- Assisting passengers with special needs
Receptionist
Exclusive Pools
06.2012 - 04.2013
- Answering incoming calls
- Greeting clients
- Payroll
- Opening new accounts
- Accounts receivable
- Accounts payable
- Upkeep and tidiness of showroom and office
Sales and Customer Service Officer
Topline Foods
Maylands, WA
03.2009 - 03.2011
- General Customer Service
- Answering incoming calls
- Opening new accounts
- Accounts payable
- Accounts receivable
- Credit control / debt collection
- Managing company when directors are on leave
Travel sales and Customer Service
Creative Holidays
East Perth, WA
01.2008 - 03.2009
- Advise agents on flight and accommodation products
- Process quotes into bookings on Calypso system
- Process quotes into bookings achieving sales targets
- Booking flights onto Amadeus and Sabre
- Follow up bookings with travel agents
Reservation Sales Consultant
Great Aussie Holidays
Rivervale, WA
02.2005 - 12.2007
- Advise travel agents on travel itineraries and products
- Provide quotes and process into bookings on Amadeus
- Ensure bookings are confirmed
- Follow up calls and build a rapport with customers
- Liase with suppliers on availability
- Mentor new members
- Resolving conflict and customer complaints
- Participating in training sessions and educational seminars
- To maintain accurate product information
Customer service Officer
Drivewest Car Rentals
Scarborough, WA
11.1996 - 02.1997
- Receiving calls
- Hiring out vehicles to guests and invoicing
- Accounts payable
- Payroll
- Banking duties
- Licensing of vehicles
- General Office duties
- Short and long distance hire vehicle pick up
Education
High School Education -
Chisholm Catholic College
Bedford, WACertificate 3 Trade Certificate -
TAFE Midland
Midland, WASkills
- Extensive customer service
- Problem solving
- Resolving customer complaints
- Empathy
- Patience
- Mature minded
- Adaptable to changing workplaces and trends
- Proactive approach
References
- Caroline Bailey, Manager Cabin Crew, National Jet Express, Caroline.bailey@nje.aero
- Brett Gaines, Trainer/checker Cabin Crew, Virgin Australia, Fijibg@hotmail.com, 0419 910 419
Courses Certificates
- Current Senior First Aid, St John, 2022
- Responsible Service of Alcohol, Aveling, 02/23/13
- Dangerous Goods
Timeline
Cabin Crew / Cabin Crew Senior/Supervisor
Virgin Australia Airlines
02.2017 - 03.2022
Cabin Crew
National Jet Express
05.2013 - 01.2017
Receptionist
Exclusive Pools
06.2012 - 04.2013
Sales and Customer Service Officer
Topline Foods
03.2009 - 03.2011
Travel sales and Customer Service
Creative Holidays
01.2008 - 03.2009
Reservation Sales Consultant
Great Aussie Holidays
02.2005 - 12.2007
Customer service Officer
Drivewest Car Rentals
11.1996 - 02.1997
High School Education -
Chisholm Catholic College
Certificate 3 Trade Certificate -
TAFE Midland