Luisa Iodice
Sydney,NSW
Summary
Seasoned Senior Beauty Therapist with comprehensive background in providing skin care therapies, makeup application, and therapeutic body treatments. Confident using the latest technology in the industry. Skilled in client consultations to understand individual beauty needs and recommend appropriate treatments. Strengths include relationship building skills, knowledge of latest beauty trends, and ability to create personalized treatment plans for clients. Consistently successful in enhancing customer satisfaction by ensuring high-quality service delivery. My customer Service background allows me to excell in reaching sales targets whilst also maintaining high level customer retention.
Overview
16
16
years of professional experience
Work History
Senior Beauty Therapist
Clearskin Care Clinics
05.2024 - Current
- Responded to customer inquiries by phone, email, and in person.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Trained new staff members on proper procedures for performing beauty treatments.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Carried out procedures for hair removal using wax or laser technology.
Customer Solutions Team Leader
Menulog
03.2021 - 10.2023
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Senior Beauty Therapist
Laser Clinics Australia
11.2018 - 03.2021
- Analyzed trends within the industry to stay up-to-date with current trends and developments.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Senior Beauty Therapist
Dermagen Clinic
Sydney
07.2017 - 09.2018
- Trained new staff members on proper procedures for performing beauty treatments.
- Ensured all equipment is regularly serviced according to manufacturer's instructions.
- Advised customers on best practices for maintaining healthy skin care routines.
- Provided advanced skin treatments, such as chemical peels, microdermabrasion and laser therapy.
- Developed relationships with clients through effective communication skills.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Beauty Therapist
Ella Rouge
Chatswood
10.2015 - 06.2017
- Carried out procedures for hair removal using wax or laser technology.
- Demonstrated an understanding of skin types when recommending products or services.
- Organized appointments with clients and managed a busy schedule of bookings.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Performed skin analysis to determine client needs and advised on suitable treatments.
Call Center Representative
Westpac
11.2014 - 10.2015
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Assisted customers with basic technical issues related to digital banking platforms.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Case Manager
Xchanging Workers Compensation
08.2012 - 10.2014
- Developed individualized care plans with input from clients and their families.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Direct Associate
ING Direct
11.2008 - 07.2012
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
Education
Diploma - Beauty Therapy
Australian Academy of Beauty And Spa Therapy
Sydney, NSW03-2014
Certificate III - Hairdressing
TAFE
Meadowbank11-2010
Higher School Certificate -
Strathfield Girls High School
Sydney, NSW10-2008
Skills
- Laser hair removal
- Conflict resolution abilities
- Products knowledge
- Cosmetics and Facial Care Services
- Relationship Building
- Service Consultations
- Strong leadership
- Consultative Sales
- Quality Assurance
Timeline
Senior Beauty Therapist
Clearskin Care Clinics
05.2024 - Current
Customer Solutions Team Leader
Menulog
03.2021 - 10.2023
Senior Beauty Therapist
Laser Clinics Australia
11.2018 - 03.2021
Senior Beauty Therapist
Dermagen Clinic
07.2017 - 09.2018
Beauty Therapist
Ella Rouge
10.2015 - 06.2017
Call Center Representative
Westpac
11.2014 - 10.2015
Case Manager
Xchanging Workers Compensation
08.2012 - 10.2014
Direct Associate
ING Direct
11.2008 - 07.2012
Diploma - Beauty Therapy
Australian Academy of Beauty And Spa Therapy
Certificate III - Hairdressing
TAFE
Higher School Certificate -
Strathfield Girls High School
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