Summary
Overview
Work History
Education
Skills
RECREATIONAL ACTIVITES
Timeline
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Luisa Longhurst

Clifton Beach,QLD

Summary

Organized and dependable team member of Jetstar Cairns for nearly 20 years. My energetic thirty year aviation career has seen me successful at managing multiple priorities with a positive attitude and optimism. I was recently awarded the Cairns Airport Amanda Jessop-Shaw Spirit Award. Being a "people person" this was a great honour.

Many and varied roles within Aviation and Medical fields, I have the willingness to take on added responsibilities to meet team goals with a keen appreciation. Setting up the Jetstar Cairns office from day one and sole Branch Manager of Optical and Medical offices, I have displayed detail-oriented results with strong organizational skills. My ability to handle multiple projects simultaneously with a high degree of accuracy gives me great determination.

Overview

30
30
years of professional experience

Work History

Customer Service Officer

Jetstar Airways
05.2004 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged passengers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with strong work ethic.
  • Strengthened communication skills through regular interactions with others on all levels.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked well in team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Recipient of Cairns Airport Amanda Jessop-Shaw Spirit Award and numerous Jetstar recognition awards and certificates

Customer Service / Catering / Cargo / Operations

Air Niugini, Singapore Airlines, Cathay Pacific
07.1993 - 03.2023
  • Organised day to day operations of Airline
  • Performed duties to arrange Crew, Catering, Ramp, Cargo, Fuel, Check-in and Rosters
  • Liaising with numerous stakeholders
  • Compliance within various Government and Aviation regulations
  • Assessing standards and protocols to better endorse processes.
  • Managing numerous departmental reports for KPIs, quotas and reconciliation of invoices.
  • Statistics and data entry
  • HR management of staff information, rosters, payroll, leave and interpersonal requirements.

Education

Diploma - Clinical Pilates

Breathe Education
Melbourne, VIC
08.2024

Certificate IV - Pilates Instructor

Breathe Education
Melbourne, VIC
09.2023

High School Diploma -

Saint Monica's College
Cairns, QLD
1987

Skills

  • Administrative Support / Attention to Detail / Coordination
  • Problem-Solving Abilities / Conflict Resolution
  • Team Development / Staff Training
  • Customer Relations / Support / Focus / Complaint Assistance
  • Information Security / Data Entry
  • Time Management / Task Prioritization
  • Positive Attitude
  • Adaptability

RECREATIONAL ACTIVITES

I am a Certified Pilates Instructor, currently studying for my Diploma in Clinical Pilates. My love of animals has lead to varied roles assisting Animal Welfare, from cake baking to assisting Seniors with administering care at home. To relax, I love taking my dog for walks on the beach, reading, paddleboarding and sometimes to exert extra energy running.

Timeline

Customer Service Officer

Jetstar Airways
05.2004 - Current

Customer Service / Catering / Cargo / Operations

Air Niugini, Singapore Airlines, Cathay Pacific
07.1993 - 03.2023

Diploma - Clinical Pilates

Breathe Education

Certificate IV - Pilates Instructor

Breathe Education

High School Diploma -

Saint Monica's College

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Luisa Longhurst