Luke Fitzgibbon
Bendigo,VIC
Summary
Skilled Customer Service Officer with experience in handling customer inquiries, complaints, and providing solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently.
Overview
24
24
years of professional experience
Work History
Customer Service Officer
Services Australia
Bendigo, VIC
02.2025 - 08.2025
- Answered all incoming calls promptly and professionally to enhance customer satisfaction.
- Strengthened client relationships by providing knowledgeable support and timely assistance.
- Generated and dispatched customer invoices while managing payments and updating accounts.
- Created comprehensive reports utilizing advanced data management and software skills.
- Organized large volumes of records, consistently meeting timeline and quality targets.
- Collaborated with staff to exceed team goals and implement customer service initiatives.
- Liaised with internal teams and external customers to ensure effective communication and request handling.
- Updated and cleared high volumes of files daily, maintaining high accuracy standards.
Election Officer
Australian Electoral Commission
Bendigo, VIC
11.2001 - 05.2025
- Reconciled discrepancies between paper forms and electronic systems for accuracy.
- Managed candidate filings, vote counts, and precinct tallies while ensuring precision.
- Processed provisional ballots following state guidelines to uphold security protocols.
- Resolved voter eligibility issues promptly while maintaining confidentiality measures.
- Distributed election information and deadlines to inform the public effectively.
- Assisted in preparing election materials, including ballots and voter packets.
- Verified voter registration data to confirm accuracy and completeness.
- Maintained secure election environments by enforcing laws and regulations.
Materials Manager
Victorian Electoral Commission
Bendigo, VIC
09.2022 - 12.2022
- Monitored production processes, ensuring compliance with safety regulations and quality standards.
- Resolved discrepancies between physical inventories and computer records promptly.
- Developed systems for tracking material usage and costs effectively.
- Identified obsolete inventory items, preparing them for disposal or sale.
- Coordinated shipping and receiving activities to optimize inventory levels, minimizing delays.
- Collaborated with Production, Purchasing, and Quality Control departments to ensure timely availability of raw materials.
- Investigated material shortages and overages, identifying root causes for resolution.
- Inspected incoming shipments for accuracy and condition before acceptance into inventory system.
Education
Bachelor of Criminology - Criminology Law
La Trobe University
Bendigo, VICPersonal Care Assistant - Aged Care
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC08-2020
Diploma - Graphic And Digital Design
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC11-2015
Skills
- Customer service and support
- Data management and entry
- Invoice processing and database maintenance
- Client relationship management
- Administrative support and coordination
- Effective communication skills
- Attention to detail
- Team collaboration and synergy
- Time management strategies
- Call center operations and inbound management
- Technical support and troubleshooting
- Account investigation and resolution
Affiliations
- Adaptable to changing environments
- Returned mature-age student to university to study criminology law
- Family orientated
Approach to life
- Volunteer firefighter for 12 years
- World traveler
- Fishing, camping, and exploring
- Games testing online
References
References available upon request.
Timeline
Customer Service Officer
Services Australia
02.2025 - 08.2025
Materials Manager
Victorian Electoral Commission
09.2022 - 12.2022
Election Officer
Australian Electoral Commission
11.2001 - 05.2025
Bachelor of Criminology - Criminology Law
La Trobe University
Personal Care Assistant - Aged Care
Bendigo Regional Institute of TAFE
Diploma - Graphic And Digital Design
Bendigo Regional Institute of TAFE
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