Luka Jiang
BELCONNEN,Australian Capital Territory
Summary
Results-driven Sales Professional with expertise in customer communication, both over the phone and online, specializing in products sales and managing customer inquiries with precision. Known for exceptional interpersonal skills, sales acumen, and the ability to handle high-volume transactions effectively.
Overview
8
8
years of professional experience
Work History
Sales Assistant
The Salvation Army
Fyshwick, ACT
02.2023 - Current
- Provided excellent customer service, boosting satisfaction and loyalty by assisting with product inquiries and guiding purchase decisions.
- Managed inbound and outbound calls to answer product questions, process transactions, and handle inventory availability.
- Maintained efficient cash handling, processed sales, and collaborated in stock management to support seamless product availability.
- Used problem-solving skills to resolve customer issues effectively, ensuring a smooth purchasing experience.
Customer Service Manager
Zhengzhou Frank Technology Electronics Co., Ltd
, China
06.2016 - 07.2018
- Oversaw the customer service team, ensuring high standards of service and customer satisfaction through training and performance management.
- Responded to customer inquiries via phone and email, providing accurate product information and resolving issues promptly.
- Developed customer service protocols that improved response time and enhanced the customer experience.
- Maintained and analyzed customer feedback to identify common issues and implemented solutions to reduce recurring complaints.
- Coordinated with sales and technical teams to ensure customer needs were met promptly and accurately.
Education
Master of Information System Management - Project Management
University of Canberra
Canberra, ACT06-2021
Skills
- Customer Service and Sales Proficiency
- Customer Engagement
- Customer Issue Resolution
- Sales Transaction Coordination
- Experienced with Office and CRM Applications
Timeline
Sales Assistant
The Salvation Army
02.2023 - Current
Customer Service Manager
Zhengzhou Frank Technology Electronics Co., Ltd
06.2016 - 07.2018
Master of Information System Management - Project Management
University of Canberra
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