Marina Tomic
Penson ,Queensland
Summary
Dynamic and results-driven professional with a proven track record at Best&Less, adept in relationship building and sales expertise. Excelled in enhancing customer loyalty and exceeding sales targets through innovative merchandising and personalized service. Skilled in team collaboration and problem-solving, consistently contributing to positive customer experiences and store performance.
Overview
2018
2018
years of professional experience
Work History
Sales Assistant
Best&Less
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Executed visual merchandising strategies to attract customers and drive sales.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Organized in-store promotions to increase awareness of new product lines.
- Collaborated with team members to achieve sales targets and improve store performance.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Developed loyal customer base by providing consistent, high-quality service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Childcare Assistant
Childcare Centre
07.2017 - 08.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
Bachelor Of Arts And Science - Art Education
Calamvale Community College
Queensland 11.2019
Skills
- Relationship building
- Goal oriented
- Stock management
- Sales expertise
- Complex Problem-solving
- Point of sale operation
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Display building
- Fitting room maintenance
- Task prioritization
- Team collaboration
- Customer relationship management
- Social media engagement
- Hospitality and accommodation
- Sales target achievement
- Product management and pricing
- Merchandising proficiency
- Team support and assistance
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Reliable and responsible
- Team cooperation
- Honest and dependable
- Adaptable and flexible
- Customer assistance
- Attention to detail
- Creative thinking
- Positive customer engagement
- Decision-making
- Organization
- Building customer loyalty
- Goal driven
- Safety and cleanliness standards
- Store organization
- Multitasking
- Inventory and stocking
- Team leadership
- Meeting sales goals
- Engaging with diverse customers
- Organizational skills
- Staff support
- Teamwork and collaboration
- Computer proficiency and Microsoft office
- Multitasking Abilities
- Product and service sales
- Merchandising and display
- Item ticketing and pricing
- Time management
- Store policies and procedures
- Merchandise receiving and handling
- Retail merchandising
- Active listening
- Sales records management
- Problem-solving
- Ability to lift 40 pounds
- Loss prevention
- Security practices
- Merchandise recommendations
- Dressing room assistance
Languages
English
Full Professional
Serbian
Full Professional
Timeline
Childcare Assistant
Childcare Centre
07.2017 - 08.2017
Sales Assistant
Best&Less
Bachelor Of Arts And Science - Art Education
Calamvale Community College
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