Lukas Zafiris
Hoppers Crossing
Summary
With a background in Building Design, I am able to provide the highest level of expertise and assistance in product knowledge as well as a positive customer experience to boost sales. I leverage my problem-solving abilities and attention to detail at Bunnings Warehouse, to significantly improve store objectives. My professional approach and adaptability have consistently fostered a noticeable increase in customer satisfaction and sales achievements.
Overview
10
10
years of professional experience
Work History
Timber Expert Store Assistant
Bunnings Warehouse
05.2021 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Enhanced customer satisfaction by providing prompt and courteous service at all times.
- Maintained clean and organized store environment, contributing to positive shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Have enhanced knowledge of building products and understanding of builds
Customer Assistant
Hello Juice
03.2019 - 06.2020
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Meet and greet customers with a smile
- Prepare customer orders accurately and efficiently.
- Built strong relationships with customers by providing personalised recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Communicated effectively with customers to address inquiries about products on offer.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Use of POS accurately.
Soccer Referee
Westpoint Soccer Club
04.2016 - 10.2017
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
- Enhanced player safety by enforcing soccer rules, maintaining control of games, and addressing misconduct on the field.
- Managed conflict resolutions to encourage professional and positive relationships.
- Enforced discipline to encourage respect, fairness and equality for players.
- Signaled free kicks, corners and throw-ins to control flow of game and provide fair rules.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
- Maintained a high level of physical fitness to keep up with fast-paced matches while making quick decisions under pressure.
- Managed player substitutions to establish smooth and productive flow of game.
- Upheld sport's reputation by making impartial decisions, even in high-pressure situations.
- Supported player safety by rigorously enforcing game rules and assessing penalties for fouls.
- Boosted spectator satisfaction by facilitating engaging and fair match experience.
Warehouse Worker Work Experience
Grocery Industries Australia
06.2016 - 06.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Store Assistant
Anaconda
03.2015 - 09.2015
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Education
Diploma - Building Construction And Design
Gordon Institute of TAFE
Geelong, VIC11.2023
VCE -
Thomas Carr College
Tarneit, VIC11.2018
Skills
- Customer service
- Attention to detail
- Problem Solving
- Customer-Centric Sales Approach
- Sales initiatives
- Merchandising Presentation Techniques
- Stock replenishment
- Multitasking
- Problem-solving abilities
- Reliability
- Professionalism
- Time management abilities
- Adaptability
Accomplishments
Outstanding Service Award Bunnings.
Design of the year for Architecture Gordon Institute..
Runners up Shepparton Cup Soccer Competition.
State Champions Westpoint Soccer Club.
Coaches Award Soccer.
Peer Support Leader Thomas Carr College.
Beacon School Achievement Award.
Timeline
Timber Expert Store Assistant
Bunnings Warehouse
05.2021 - Current
Customer Assistant
Hello Juice
03.2019 - 06.2020
Warehouse Worker Work Experience
Grocery Industries Australia
06.2016 - 06.2016
Soccer Referee
Westpoint Soccer Club
04.2016 - 10.2017
Store Assistant
Anaconda
03.2015 - 09.2015
Diploma - Building Construction And Design
Gordon Institute of TAFE
VCE -
Thomas Carr College
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