Luke Gold
Melbourne,VIC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Dan Murphy
01.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Representative
Harvey Norman
01.2022 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Consultant
Tommy Hilfiger DFO
11.2021 - 12.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Kitchen Hand
Table & larder
01.2018 - Current
On Field AFL Umpire
Southern metro junior football league (smjfl)
01.2018 - 09.2018
- Involving player and parent liaison
Education
Bachelor of commerce - Marketing Science
Monash University
Clayton, VIC05.2025
Victorian Certificate of Education -
Mentone Grammar School
Mentone, VIC11.2021
Skills
- Goal-Oriented
- Sales expertise
- Complex Problem-Solving
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
Personal Information
Date of Birth: 11/25/03
Certification
- 2018, HLTAID003 Provide First Aid
- 2018, HLTAID002 Provide basic emergency life support
- 2018, HLTAID001 Provide CPR
- 2018, SITXFSA001 Use hygienic practices for food safety Certificate No: 19304
- 2018, SITHFAB005 Prepare and serve espresso coffee Certificate No:19863
- 2020, Australian Army Cadet Senior Leaders Course- completed
- 2021, RSA (responsible service of alcohol: Certificate No: com0211948
Leadership
Team Victoria - Triathlon state team captain
Senior Cross Country - Running team Vice captain
References
- Dan Murphy Manager, 0400106454 (Trevor)
- Tommy Hilfiger Stock Manager, 04 431 027 877 (Andrea)
Timeline
Sales Assistant
Dan Murphy
01.2022 - Current
Sales Representative
Harvey Norman
01.2022 - 09.2022
Sales Consultant
Tommy Hilfiger DFO
11.2021 - 12.2022
Kitchen Hand
Table & larder
01.2018 - Current
On Field AFL Umpire
Southern metro junior football league (smjfl)
01.2018 - 09.2018
Bachelor of commerce - Marketing Science
Monash University
Victorian Certificate of Education -
Mentone Grammar School
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