Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Luke Graham

Gregory Hills,NSW

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in coaching and leadership development. Proven ability to enhance team performance through effective feedback and clear communication. Skilled in multitasking and maintaining high sanitation standards, fostering a positive work environment that boosts morale and accountability.

Experienced with coaching and team development. Utilizes motivational strategies to drive team success. Track record of creating cohesive, high-performing crews through effective communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Crew Coach

McDonald's
01.2023 - Current
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Serving customers.
  • Maintain sanitation, health, and safety standards in work areas, clean food preparation areas, cooking surfaces, and utensils.
  • Operate large-volume cooking equipment such as grills, deep-fat or griddles.
  • Leadership.
  • Clean, stock and restock workstations and display cases.
  • Server and take payment from customers.
  • Trained and mentored 10 new personnel hired to do various roles.

Crew Member

McDonald's
11.2021 - 01.2023
    • Worked front counter, drive-thru and other areas.
    • Took orders, prepared meals, and collected payments.
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.
    • Cleaned and maintained all areas of restaurant to promote clean image.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Year 10 RoSA -

Elizabeth Macarthur High School
Narellan, NSW

Skills

  • Coaching techniques
  • Task delegation
  • Feedback delivery
  • Staff motivation
  • Attention to detail
  • Clear communication
  • Critical thinking
  • Quality assurance
  • Leadership development
  • Problem-solving
  • Time management
  • Multitasking

Interests

  • Gym Workouts
  • Enjoy participating in football for overall physical and mental well-being
  • Cooking
  • Team Sports
  • Playing Sports
  • Volunteering with youth sports programs as a coach
  • Personal Development and Self-Improvement

Timeline

Crew Coach

McDonald's
01.2023 - Current

Crew Member

McDonald's
11.2021 - 01.2023

Year 10 RoSA -

Elizabeth Macarthur High School

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Luke Graham