LUKE WHALAN
Bruce,Australia
Summary
Diligent Education Assistant and Visitor Services Officer with solid background in enhancing visitor and student experiences, ensuring smooth operational flow and engaging students in Australia's Military History. Success in managing visitor and student interactions and handling inquiries with professionalism. Demonstrated ability to resolve issues swiftly and efficiently while maintaining welcoming and friendly demeanour.
Overview
2025
2025
years of professional experience
Work History
Visitor Services Officer
The Australian War Memorial
- Current
- Customer service and enhancing the visitor experience by using initiative, empathy and understanding when interacting with the public
- Knowledge of historical topics pertaining to Australia's involvement in wars, in order to enhance visitor experience
- Initiative and collaboration to lighten work load of other staff members
Education Assistant
The Australian War Memorial
02.2024 - Current
- Provide students with the ability to learn about Australia's Military Involvement, with particular reference to the First and Second World Wars.
- Educate children on significant historical figures inside these contexts, and telling their stories and highlighting their sacrifices and achievements.
- Use of an inquiry based educative pedagogy, with a focus on the Australian Curriculum's cross curricular priorities.
- Manage upwards of 700 school students per day, with approximately 100 of those being individually guided by an Education Assistant
- Managed accommodations for students with additional needs and disabilities, ensuring equal access to educational opportunities.
Rugby Coach
Canberra Grammar School
01.2022 - 01.2023
- Development of teenage rugby players, through mentorship and coaching
- Dedication to the players no matter the scoreline
- Management of players and player behaviour and implementation of strategy into a team environment
Casual Bottleshop Assistant
The Avenues Tavern
01.2021 - 01.2022
- Advice and recommendations to customers, customer service and interaction, operation of tills, loading and sorting of assorted alcohol, basic inventory checklists
Casual Labourer
Townsville Flooring Xtra
01.2019 - 01.2021
- Precision in measurements of flooring material, moving large quantities of material to job sites and organising material to cover multiple jobs
Education
Bachelor of Secondary Education - Education
University of Canberra
Canberra, ACT06.2026
High School Diploma -
The Rockhampton Grammar School
Rockhampton, QLD12.2021
Skills
- Team Management
- Problem-Solving
- Teamwork and Collaboration
- Individualised Educative Content
Externalcertificates
- Certificate III in Fitness
- First Aid Certificate (CPR Included)
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gaming (RSG)
References
- Mr Stewart Norford, Director of Boarding, The Rockhampton Grammar School, 0419713706
- Mr Glen Hansen, Head Performance Coach, Vector Health and Performance, 0402435195
Sportingachievements
- 2023, Canberra Royals Colts Minor Premiership
- 2021, Frenchville Pioneers 1st Grade Men's Team (Premiers, Most Improved Player), U19 QLD Country team, U19 Central Queensland Team, U18 Capricornia (CQ) Schoolboys, U18 Rockhampton District Schoolboys, The Rockhampton Grammar School 1st XV (Premiers)
- 2020, The Rockhampton Grammar School 1st XV (Premiers)
- 2019, U16 QLD Country Team, U16 David Campese Academy Australian Barbarians (UK, Italy, Wales tour), U16 Townsville Brolgas Team, U16 Frenchville Pioneers Team (Premiers, Best Forward), U16 Townsville Brothers Team (Best Forward), U16 Rockhampton Grammar School Team
- 2018, U15 North Queensland Schoolboys Team, U15 Townsville Brothers Team
Timeline
Education Assistant
The Australian War Memorial
02.2024 - Current
Rugby Coach
Canberra Grammar School
01.2022 - 01.2023
Casual Bottleshop Assistant
The Avenues Tavern
01.2021 - 01.2022
Casual Labourer
Townsville Flooring Xtra
01.2019 - 01.2021
Visitor Services Officer
The Australian War Memorial
- Current
Bachelor of Secondary Education - Education
University of Canberra
High School Diploma -
The Rockhampton Grammar School
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