Summary
Overview
Work History
Education
Skills
Availability
Certification
Timeline
Generic

Lu (Tania) Chen

120 A’Beckett Street, MELBOURNE,VIC

Summary

A compassionate and dedicated worker with three years of retail experience, seeking to transition into a welfare worker role at a local food bank. Maintain professional boundaries in the workplace and ensure healthy working relationships. Strong communicator with a deep sense of empathy, active listening skills, and a passion for supporting individuals and families facing food insecurity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Assistant

Coach Emporium
MELBOURNE, VIC
11.2021 - Current
  • Servicing the customer with empathy and patience, resolving issues to maintain positive store reputation.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Organize stock replenishment and Store VM.
  • Instagram/Wechat/Redbook advertising (Account: Coach Emporium).

Waitress

Grandma’s Dumpling - City
MELBOURNE, VIC
01.2019 - 09.2021
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Waitress

The Crazy Wing - Caulfield
MELBOURNE, VIC
12.2016 - 04.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Community Service -

Stott's Colleges
Melbourne, VIC
09.2026

Bachelor of Design - Industrial Design

Swinburne University of Technology
Melbourne, VIC
12.2023

Westall Secondary College
Melbourne, VIC
12.2018

Westall English Language Centre
Melbourne, VIC
12.2016

Skills

  • Languages: English, Mandarin, Cantonese
  • Australian Drivers License
  • Excellent Communication skills, Verbal & Active Listening
  • Emotional & Patient Support
  • Teamwork & Collaboration
  • Relationship Building
  • Decision-Making/Documentation/Problem-solving abilities
  • Strong planning, organizational and delivery skills

Availability

Every day except for Wednesday.

Certification

  • First Aid & CPR

Timeline

Sales Assistant

Coach Emporium
11.2021 - Current

Waitress

Grandma’s Dumpling - City
01.2019 - 09.2021

Waitress

The Crazy Wing - Caulfield
12.2016 - 04.2017

Bachelor of Community Service -

Stott's Colleges

Bachelor of Design - Industrial Design

Swinburne University of Technology

Westall Secondary College

Westall English Language Centre

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Lu (Tania) Chen