LYDIA STOCK
Curl Curl,NSW
Summary
Offers personal qualities of initiative, ambitious drive, flexibility, attention to detail and integrity with excellent communication skills and the ability to think outside the box to resolve problems; offers an easy-going temperament with the ability to work well with others to meet job requirements. Finance & Administration: experience in creating payment schedules and variations for contracts; working with MYOB to create invoices and reconcile payments; ordering materials and equipment. Professional and ambitious office coordinator with experience in a wide range of administrative duties. Performing tasks with the ability to exceed all expectations in delivering excellent outcomes efficiently; positive work ethic committed to quality results with a passion for ensuring things run smoothly; skilled in organisational workflow, customer service and proven ability to perform more than one task at a time.
Overview
9
9
years of professional experience
Work History
Admin Coordinator
Australian Dental Association
08.2018 - 06.2023
- Organising and creating internal and external events/courses
- Building relationships with presenters and speakers, organising their travel, accommodation and any additional requirements
- Promoting conferences, conventions and trade shows
- Organising staff/committee meetings, providing an update to the team and taking minutes
- Answering incoming calls, email enquiries, organising registration of participants
- Overseeing admin support staff
- ADMINISTRATIVE SKILLS:
- Customer Service: communicates well with all types of people within the community to build strong relationships where necessary while ensuring protocols are maintained; offers a strong understanding of other cultures with the ability to communicate cross-culturally to achieve results; patience and clear communication skills; the ability to pick up company and product knowledge quickly
- HR and Payroll Services: ability to communicate and build relationships with employees; to manage performance and induct in extra training where necessary; ensure all health and safety requirements are met; collate timesheets and overtime hours to be able to process payroll correctly.
Administration Assistant
Advanced Weather Proofing
11.2017 - 07.2018
- Maintained equipment, materials and office supplies, approved and created invoices and payment schedules
- Reviewed and signed contacts, made claims on contracts, negotiated variations
- Processed new hire paperwork for new staff, organised relevant training
- Assisted with processing payroll for staff
- Worked with Project Managers, Estimators and Directors to ensure goals are met
- Organised travel arrangements and accommodation for staff and senior management
- Scheduling maintenance of the office’s equipment and computers
- Maintaining professional and technical knowledge by attending educational workshops.
Receptionist
Australian Dental Association
01.2017 - 11.2017
- The first point of contact for the organisation
- Membership duties; creating new members, updating information including address change and adjusting billing, providing information on upcoming events and courses
- Confirmed appointments, communicated with clients, and updated client records.
- Created employee manuals for new staff members
- Assist with catering and room bookings for in-house meetings and functions
- Customer service answering calls, emails and face to face queries
- Distributing mail and deliveries, schedule building maintenance, monitor and maintain security passes., Travelled around the world, working various jobs on the way.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administration Assistant
Markerstudy Insurance
11.2015 - 01.2017
- Responsible for carrying out a range of office duties including, data entry, filing, spreadsheet work, making information guides/presentations, attending meetings
- Allocated work out to other teams within the company
- Ordering office supplies while adhering to a fixed office budget
- Ensuring Moto Insurance Claims are set up to the highest standard
- Raising payments for suppliers
- Handling mail and deliveries
Spa Therapist
La Belle Boutique UK
09.2014 - 11.2015
- Provided a wide range of level 2 and 3 beauty treatments to clients
- Opening and closing procedures, reception cover
- Working towards, meeting and exceeding targets whilst ensuring superior customer service standards
- Maintain knowledge of new products, treatments, trends and techniques by attending London’s ExCeL Salon International annually
- Manage supply inventory and purchasing, track deliveries, and ensure orders remain within budget
Education
Beauty Therapy Level 2 & 3
Pheonix Holistic Beauty Therapy
Essex, England2015
Hairdressing Level 2
Lee Stafford Hair Academy
Essex, England2014
GCSE - Business Studies, I.T, English, Math & Science
The Plume School
Maldon Essex, England2013
Skills
- Microsoft Office, Outlook, MYOB & Adobe Acrobat
- Administrative and Clerical Support
- Inbound Phone Call Handling
- Attention to Detail
- Organisational Management
- Customer Service Management
- Event Planning
- Office Opening and Closing
- Calendar Management
- Project Management
- Administrative Leadership
Timeline
Admin Coordinator
Australian Dental Association
08.2018 - 06.2023
Administration Assistant
Advanced Weather Proofing
11.2017 - 07.2018
Receptionist
Australian Dental Association
01.2017 - 11.2017
Administration Assistant
Markerstudy Insurance
11.2015 - 01.2017
Spa Therapist
La Belle Boutique UK
09.2014 - 11.2015
Beauty Therapy Level 2 & 3
Pheonix Holistic Beauty Therapy
Hairdressing Level 2
Lee Stafford Hair Academy
GCSE - Business Studies, I.T, English, Math & Science
The Plume School