Lydya Oudish
Elizabeth Hills,NSW
Summary
Proven expertise in streamlining office operations and enhancing patient experiences, as demonstrated at ASN Removals Ptd Lty. Excelled in task delegation and computer proficiency, significantly improving response times and client satisfaction. Cultivated strong relationships through cultural sensitivity and active listening, achieving a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Office Receptions
ASN Removals Ptd Lty
10.2023 - Current
- Improved response times by efficiently handling incoming emails, phone calls, and messages from both internal and external sources.
- Streamlined office procedures by implementing efficient filing systems and organizational strategies.
- Supported office supply management through regular inventory audits, ordering necessary supplies when needed.
- Managed high call volumes with exceptional customer service skills, resolving issues promptly and accurately.
- Strengthened relationships with clients through attentive follow-up communications and proactive problem-solving initiatives.
- Promoted a positive work culture through effective interpersonal communication skills with colleagues across all departments within the organization.
- Served as a reliable point of contact for visitors, clients, and employees by maintaining open lines of communication and demonstrating exceptional interpersonal skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
Pathology Collector
Clinical Labs Pathology
10.2024 - 02.2025
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
Education
No Degree - Certificate III Pathology Collector
Institute of Health And Nursing Australia
Parramatta, NSW11.2024
Skills
- Task Delegation
- Cultural Sensitivity
- Building Relationships
- Teamwork orientation
- Greeting and Seating Clients
- Computer Proficiency
- Basic Math
- Travel Planning
- Active Listening
Languages
Arabic
Full Professional
Timeline
Pathology Collector
Clinical Labs Pathology
10.2024 - 02.2025
Office Receptions
ASN Removals Ptd Lty
10.2023 - Current
No Degree - Certificate III Pathology Collector
Institute of Health And Nursing Australia
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