Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Macey Traynor

Bellingen,NSW

Summary

I am currently travelling Australia on a Working Holiday Visa, hoping to explore the beauty of the country, meet some wonderful new people and create lasting memories along the way. My work experience is mainly within the hospitality industry, though I have worked in retail as well. Most of my roles have been FOH, working as a waitress and barista, though I am also confident in BOH, particularly food prep and pot-wash. In my last role, I worked my way up to a duty manager, overseeing the coordination of shifts within a busy climbing wall/cafe/bar and pizza kitchen. I am a highly organised, confident and hard-working individual, and believe I can help your business whether it is short-term casual work, or something more permanent.

Overview

7
7
years of professional experience

Work History

Duty Manager

Red Goat Climbing Wall
11.2022 - 12.2023
  • Improved customer satisfaction by promptly addressing and resolving customer concerns and queries.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Streamlined check-in processes, resulting in reduced wait times and increased guest satisfaction.
  • Designed, created and implemented a robust Standard Operation Procedure for all departments of the business.
  • Collaborated with team members in the preparation of food and beverages, cash handling, opening, closing and cleaning procedures.
  • First aid trained (UK Qualification).
  • Fully barista trained.

Barista

Flat Caps Coffee
10.2021 - 07.2022
  • Maintained a clean and organized workspace.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Cafe Assistant

Harlequin Coffee And Tea House
04.2017 - 07.2022
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for customers, ensuring an enjoyable experience.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality food and beverages.

Education

Bachelor of Science - Criminology And Sociology

Northumbria University
Newcastle Upon Tyne, Northumbria
07.2022

Skills

  • Work Planning and Organization
  • Team Supervision
  • Latte Art
  • Opening and Closing Duties
  • Exceptional Customer Service
  • Friendly and Outgoing
  • Problem-solving
  • Adaptability
  • TQUK Level 2 Digital Marketing

Hobbies

  • Rock Climbing
  • Reading
  • Art
  • Photography
  • Yoga

References

Nicola May - Owner @ Red Goat Climbing Wall

07853996432 - info@redgoatclimbing.co.uk



Marie Howell - Owner @ Harlequin Coffee and Tea House

07957648895


Timeline

Duty Manager

Red Goat Climbing Wall
11.2022 - 12.2023

Barista

Flat Caps Coffee
10.2021 - 07.2022

Cafe Assistant

Harlequin Coffee And Tea House
04.2017 - 07.2022

Bachelor of Science - Criminology And Sociology

Northumbria University

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Macey Traynor