Mackenzie Barrett
Wulguru,QLD
Summary
Dynamic Beauty and Skin Therapist with extensive experience at Laser Clinics Australia, excelling in skin treatments and client education. Proven track record of exceeding sales targets through personalized service and product recommendations. Strong teamwork and adaptability skills enhance client satisfaction and treatment outcomes. Committed to maintaining high standards of safety and cleanliness.
Overview
5
5
years of professional experience
Work History
Laser and skin Therapist
Laser clinics Australia
Townsville, QLD
02.2025 - Current
- Provided personalized skin assessments to determine client needs and preferences.
- Administered various facial treatments using industry-standard products and techniques.
- Educated clients on skincare routines and product recommendations for optimal results.
- Maintained cleanliness and organization of treatment rooms and equipment at all times.
- Collaborated with team members to enhance service offerings and client experience.
- Managed appointment scheduling to ensure efficient use of time and resources.
- Developed strong client relationships through attentive service and effective communication.
- Educated clients on skin conditions, treatments and products to grow sales.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Scheduled patient consultations and treatments using medical software.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Performed laser hair removal procedures on all areas of the body for males and females.
- Managed inventory levels by ordering supplies as needed and restocking shelves.
- Attended training sessions or workshops as required by management or regulatory bodies.
- Performed facial treatments, including cleansing, exfoliation, extractions, masks and massage.
- Assisted with the development of treatment plans for each client.
- Adhered strictly to safety regulations set out by state boards governing estheticians.
- Followed up with customers after treatments via phone or email to ensure satisfaction.
- Maintained accurate records of all services provided to clients in a timely manner.
- Utilized knowledge of anatomy and physiology, pathology, nutrition and chemistry related to skin health.
- Performed treatments such as Microdermabrasion, Aqua facials, Cosmetic-grade peels, Skin needling, Exosomes, Hydro Jelly, LED light therapy, and Melano Pro-Peel.
- Meet sales targets daily, weekly, and monthly.
- Upsell skinstitut
- Use of Zenoti booking system
- Product knowledge of skinstitut
Beauty therapist
MB luxury spa
Townsville, QLD
08.2024 - 01.2025
- Performed a variety of beauty treatments including facials and massages, Brow and Lash enhancements.
- Use of Dermalogica for skin treatments and to upsell
- Use of Dr. Meder for skin treatments and products to upsell.
- Maintained a clean and organized treatment area to ensure client safety.
- Educated clients on skincare products and best practices for home care.
- Assisted customers in feeling relaxed and comfortable with the process.
- Carried out procedures for hair removal using wax
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Developed new styles and techniques.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email, and in person.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Greeted customers and handled payment processes before and after treatments.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Organized appointments with clients and managed a busy schedule of bookings.
- Ensured that all health and safety regulations are followed during treatments.
- Collected payment from customers and scheduled next appointments.
- Eyebrow shaping, waxing, tinting, dying.
- Lash lifts and brow laminations.
- Developed knowledge of new products available through research and by attending training seminars provided by vendors.
- Participated in training sessions to stay up-to-date on product knowledge and industry regulations.
Retail
Bunnings
Townsville, QLD
11.2021 - 05.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked toward meeting the sales target.
- Handled the cash register and Eftpos.
- Use of a checkout for items.
- Worked in the nursery.
- Stock take and stock shelves.
Instore
Dominos
Townsville, QLD
04.2020 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Cleaning of equipment and food preparation areas.
- Use of the cash register.
- Handling of cash and EFTPOS.
- Work as a team member.
Education
HLTINF005 Maintain Infection Prevention For Skin Penetration Treatments -
Artisan Training Academy
Townsville, QLD06-2025
Diploma Beauty Therapy -
Tafe
Townsville, QLD12-2023
Blue Card -
Blue Card
Townsville QLD04-2023
Grade 12 -
Townsville State High School
Townsville, QLD11-2022
SIT30616 Certificate 3 in Hospitality -
Allara Learning
Townsville, QLD01-2021
Skills
- Skin treatment
- Beauty treatments
- Customer service
- Appointment scheduling
- Product recommendations
- Sales performance
- Infection prevention
- Client education
- Teamwork
- Adaptability
- Initiative
- Computer skills
- Time management
Timeline
Laser and skin Therapist
Laser clinics Australia
02.2025 - Current
Beauty therapist
MB luxury spa
08.2024 - 01.2025
Retail
Bunnings
11.2021 - 05.2023
Instore
Dominos
04.2020 - 08.2021
HLTINF005 Maintain Infection Prevention For Skin Penetration Treatments -
Artisan Training Academy
Diploma Beauty Therapy -
Tafe
Blue Card -
Blue Card
Grade 12 -
Townsville State High School
SIT30616 Certificate 3 in Hospitality -
Allara Learning