Macy Mockett
Boambee,NSW
Summary
Dynamic individual with hands-on experience in area of customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Retail assistant
Bunnings warehouse
Coffs Harbour , NSW
04.2026 - Current
- Greeted customers and resolved questions on products, pricing, and availability.
- Replenished merchandise and maintained organized sales floor displays.
- Conducted inventory counts and communicated low-stock items to management for timely restocking.
- Trained new associates on customer service and store procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Leveraged product knowledge to assist customers with inquiries, enhancing their shopping experience.
- Arranged merchandise displays to enhance customer engagement and drive sales.
Head Barista
The Shoreline
04.2024 - 03.2026
- Trained and mentored junior baristas in coffee preparation techniques and customer service standards.
- Managed inventory levels, ordering supplies as needed to minimize waste and optimize stock availability.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Conducted regular staff training sessions to improve product knowledge and service techniques.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Junior Horticulturist
Coffs Harbour Nursery
04.2023 - 09.2024
- Addressed customer complaints with professionalism and de-escalated situations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated scheduling for pool activities and events, optimizing resource allocation
Team Leader
Donut King
01.2021 - 10.2023
- Oversaw the opening of premises including activating equipment and preparing stock efficiently.
- Ensured safe food handling practices were adhered to while following company protocols for displays and promotions.
- Managed closing procedures, including account reconciliation, float preparation for the next day, profit analysis, and banking reports.
- Led team to execute daily operations, ensuring high-quality customer service and product consistency.
Receptionist
Coffs Harbour Olympic Pool
11.2020 - 12.2021
- Addressed customer complaints with professionalism and de-escalated situations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated scheduling for pool activities and events, optimizing resource allocation
Education
Bishop Druitt College
Skills
- Customer service
- Excellent attention to detail
- Fast learner
- Problem solving
- Positive and professional
- Friendly and outgoing
- Team player
Certification
- Barista certificate
- First Aid Certification
- Individualised support certificate 3
- Certificate 2 in horticulture
Timeline
Retail assistant
Bunnings warehouse
04.2026 - Current
Head Barista
The Shoreline
04.2024 - 03.2026
Junior Horticulturist
Coffs Harbour Nursery
04.2023 - 09.2024
Team Leader
Donut King
01.2021 - 10.2023
Receptionist
Coffs Harbour Olympic Pool
11.2020 - 12.2021
Bishop Druitt College