MADDIE CALDWELL
Applecross,Western Australia
Summary
Highly organised and detail-oriented Administrator with extensive experience coordinating people, schedules, mobilising and demobilising of maintenance team and coordinating of travel itineraries. Experienced in managing competing priorities, maintaining accurate records, coordinating logistics, and communicating effectively with customers, staff, suppliers, and internal teams.
Confident working under pressure and responding quickly to changing requirements, with a strong ability to keep multiple tasks moving and ensure deadlines are met. Professional, approachable, and solutions-focused, with strong administration, scheduling, data entry, and communication skills. Fluent in Cantonese and Mandarin.
Overview
20
20
years of professional experience
Work History
Administration
Artificial Turf Direct
O'Connor, Western Australia
07.2025 - Current
- Delivered professional customer service, fostering strong client relationships and enhancing customer satisfaction.
- Managed customer accounts, including pricing updates and account maintenance.
- Processed orders for builders, landscapers, and retail customers with a high level of accuracy.
- Prepared and processed quotes and invoices in a timely manner.
- Coordinated with warehouse staff to ensure accurate and efficient order fulfilment.
- Scheduled deliveries and coordinated transport to meet customer deadlines.
- Followed up on leads and customer inquiries to support sales outcomes.
- Responded to customer calls and emails, providing timely and helpful assistance.
- Resolved complaints, returns, and delivery issues with professionalism, enhancing customer trust and loyalty.
Administrator
EAC SYSTEMS PTY LTD
Applecross, Western Australia
01.2023 - Current
- Provided administrative support to team members across departments.
- Coordinated office events, meetings, and staff functions to enhance team collaboration.
- Managed all onboarding requirements, including medicals, inductions, PPE ordering and distribution.
- Coordinated travel itineraries, accommodation requirements and booking of flights.
- Processed invoicing and billing to ensure accurate financial records.
- Built and updated spreadsheets to track projects, budgets, and key data.
- Answered high-volume incoming calls, providing prompt support for client and staff inquiries.
- Resolved customer concerns and complaints quickly to support positive outcomes.
- Facilitated the efficient mobilisation and demobilisation of teams to ensure project continuity. for the maintenance crews.
Manager
FLOAT AND RESTORE
Cannington, Western Australia
05.2023 - 01.2024
- Oversaw daily administrative operations to ensure smooth and efficient office functioning.
- Monitored budgets and processed expenses with attention to accuracy and cost control.
- Coordinated staff schedules, meetings, and internal communications.
- Assisted with staff onboarding, training coordination, and HR-related documentation.
- Handled client inquiries, bookings, and service-related issues professionally.
- Maintained accurate records and documentation to support business operations.
- Ensured compliance with company policies and relevant regulations.
- Reviewed and processed contracts and business documents.
- Completed opening, closing, and shift procedures to maintain operational consistency.
Manager - Owner
Chan Brothers Oriental
Myaree, WA
07.2006 - 01.2020
- Managed all administrative and operational aspects of a retail business for over 10 years.
- Managed staff recruitment, onboarding, training, and rostering.
- Maintained financial records, including bookkeeping, accounts, and bill processing.
- Reviewed sales reports and adjusted pricing and purchasing decisions accordingly.
- Controlled inventory, processed orders, and maintained accurate stock records.
- Provided high-quality customer service and handled daily inquiries.
- Maintained employee records and supported HR-related processes.
- Ensured a safe, organised, and compliant workplace environment.
- Monitored staffing levels to align with business needs and budget constraints.
Education
Bachelor of Arts - Japanese Language
Curtin University
WA11-1999
Bachelor of Commerce - Management
Curtin University
WA11-1999
Skills
- Order processing
- Invoice processing
- Microsoft Office proficiency
- Microsoft Excel
- Customer issue resolution
- Organisational communication
- Fluent in Cantonese and Mandarin
- Confident, approachable, and customer-focused
Personal Information
Title: ADMINISTRATOR
LANGUAGES
Chinese (Cantonese) Conversational, Chinese (Mandarin) Conversational
Timeline
Administration
Artificial Turf Direct
07.2025 - Current
Manager
FLOAT AND RESTORE
05.2023 - 01.2024
Administrator
EAC SYSTEMS PTY LTD
01.2023 - Current
Manager - Owner
Chan Brothers Oriental
07.2006 - 01.2020
Bachelor of Arts - Japanese Language
Curtin University
Bachelor of Commerce - Management
Curtin University