Maddison Brown
Rowville,VIC
Summary
Dedicated individual with a background in beauty therapy and customer service. Currently further advancing in a degree of bachelor of nursing. Committed to learning and developing a comprehensive understanding of customer needs and sales strategies for client base growth and retention.
Overview
9
9
years of professional experience
Work History
Senior Beauty Therapist
Endota Spa
06.2020 - Current
- Processed payments, entering sales in register for prompt customer service.
- Identified skin needs of customers to provide assistance in choosing best products and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge to keep up to date with latest trends in beauty to avail of resources and apply best practices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
Beauty Therapist/Receptionist
Indulgence Medi Spa
07.2017 - 11.2020
- Helped customers feel relaxed and comfortable through conversation.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Maintained counter and display areas for cleanliness and organization.
Waitress
Sette Bello
01.2018 - 01.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista
Country Road Group
12.2017 - 12.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Barista
Kerrie Road Bakery
03.2014 - 02.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Current Certificates in First Aid And CPR -
St John Ambulance
Victoria Bachelor of Nursing -
La Trobe University
Melbourne, VIC12.2024
Diploma - Beauty Therapy
Elly Lukas College
Melbourne, VIC12.2019
High School Diploma -
Caulfield Grammar School
Wheelers Hill, VIC12.2018
Skills
- Customer Interaction
- Sales Expertise/Goals
- Time Management
- Customer Consultations
- Advanced Facials
- Outstanding Client Retention
- Client Histories
- Industry Standards
Timeline
Senior Beauty Therapist
Endota Spa
06.2020 - Current
Waitress
Sette Bello
01.2018 - 01.2019
Barista
Country Road Group
12.2017 - 12.2018
Beauty Therapist/Receptionist
Indulgence Medi Spa
07.2017 - 11.2020
Barista
Kerrie Road Bakery
03.2014 - 02.2018
Current Certificates in First Aid And CPR -
St John Ambulance
Bachelor of Nursing -
La Trobe University
Diploma - Beauty Therapy
Elly Lukas College
High School Diploma -
Caulfield Grammar School
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