MADDISON COLE
Railway Estate,QLD
Summary
Outgoing Bar Attendant with up to 10 years of customer service experience and proven ability to efficiently deliver exceptional service. Thrives in fast-paced, high-pressure environments. Consistently develops excellent relationships with guests to promote brand and drive repeated business. Dedicated employee known for punctuality, pursuing employment options were good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bar Attendant
Rowes Bay Golf Club
Townsville, Qld
02.2021 - Current
- Collaborated with pro shop, beer cart attendants and hostess to deliver seamless guest experience
- Maintained detailed inventory of bar supplies and stocked work areas
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments
- Complied with local and state liquor and food handling laws and regulations.
Bar Attendant
Oonoonba Hotel
Townsville, Qld
11.2018 - 05.2021
- Collected and processed payments via cash and credit card
- Built excellent relationships with guests to achieve repeat business
- Delivered high-quality beverages in fast-paced, customer- centered setting
- Complied with local and state liquor and food handling laws and regulations
- De-escalated conflicts between intoxicated guests with tact and diplomacy
Food Preparation Worker
Mediterranean Fish Bar
Townsville, Qld
08.2012 - 10.2018
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Employed knowledge of cutlery and culinary tools to prepare foods
- Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
Education
Bachelor of Arts - Criminology
James Cook University
Townsville, QLD07.2024
Skills
- Conflict Resolution
- Decision Making
- Customer Relations
- Cross-Selling and Upselling
- Safe Food Handling
- POS Terminal Operations
Accomplishments
- Achieved swiftPOS data entry by completing end of day sales with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Responsible Service of Alcohol License - 2018
- Food Handling Certificate - 2018
Timeline
Bar Attendant
Rowes Bay Golf Club
02.2021 - Current
Bar Attendant
Oonoonba Hotel
11.2018 - 05.2021
Food Preparation Worker
Mediterranean Fish Bar
08.2012 - 10.2018
Bachelor of Arts - Criminology
James Cook University
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