Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Maddison Neville

Palm Beach,QLD

Summary

A passionate and empathetic young woman with excellent verbal and non-verbal communication skills, I am committed to enhancing the lives of individuals living with disabilities. Making a decision to transition from Administration to specialising in Disability was motivated by a deep-seated desire to contribute to society in a meaningful and rewarding field positively. However, soon after starting my studies in Disability in February 2023, I encountered challenges, primarily due to government policies around Covid-19 vaccination, which thwarted my recruitment efforts for a time.


On April 23rd, I enlisted with Heart In Care, captivated by the expansion prospects. The company, principally located in Ipswich, alluded to planned growth towards the Gold Coast. Embracing this vision, I joined the team with optimism. This predicted expansion has not transpired, but I remain hopeful and patient for future developments.


Being mature, professionally minded, and eager to learn, I bring a unique blend of enthusiasm and dedication to my role. I pride myself on my punctuality, loyalty, and ability to work effectively as a team player and under guidance. My bubbly personality enables me to interact effectively and form connections with people from various walks of life.

On a personal note, my experience caring for my grandmother, living with early onset dementia, further affirms my desire for this path. The rewarding feeling I get from helping her, seeing her feel comfortable and at ease, and receiving her reassuring smiles strengthens my resolve to make this difference every day.


Personal Attributes:

  • Excellent verbal and non-verbal communication skills
  • Commitment to the task at hand
  • Maturity and professionalism
  • Willingness to learn
  • Enthusiastic team player
  • Ability to take direction
  • Bubbly personality
  • Punctuality and loyalty


Achievements:

Theatre and Community Service: I successfully auditioned for Palm Beach State School Excellence Program and was admitted to Drama Ex. At the end of 2014, I was one of 70 students invited to perform drama in the United States for ten days, including performances at Disneyland, Knotts Berry Farm and numerous Californian Schools.

During years 8 through 10, I completed multiple hours of community service, notably caring for Taiwanese students for three weeks at a time. With my Drama Ex group, I provided companionship, lunch, presents and performances for the residents of Currumbin Elderly Home.

These extensive involvements have crafted a well-rounded character who is socially aware and given to the service of others.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Heart In Care
04.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Administrative Assistant

Gold Coast Trades College
04.2022 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organisation and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales and Customer Support

Turmeric
01.2019 - 03.2022
  • Now
  • Maddison is the Client Success, for Turmeric Australia and manages all aspects of the office from customer support and customer complaint management, to dispatch and shipping of the companies products to destinations globally
  • Maddison would be extremely grateful working with you and your team and would really appreciate the chance to take on new challenges and grow into her role with your company.

Barista

Barista, McDonalds, Elanora
01.2017 - 01.2019
  • Maddison is currently working as a cafe closer at McDonalds Elanora, which involves detailed cleaning of the cafe and ensuring everything is properly prepared, cleaned and packed away
  • Maddison completes a list of tasks over a nine-hour period while also taking orders from customers and making coffee
  • Maddison is the most experienced cafe closer and takes pride in what she does
  • Always ensuring that she has completed everything above and beyond professional standards
  • McDonalds believe in nurturing growth and development at all levels and Maddison has had comprehensive training and development, making it easier to improve her strengths and attitude towards work
  • Maddison would be extremely grateful working with you and your team and would really appreciate the chance to take on newchallenges and grow into her role with your company.

Retail Assistant

Surfers Paradise QLD
02.2016 - 08.2016
  • Out of business)
  • Duties included Sales and Sidewalk Spruking
  • Maddison has a natural talent for Spruking and received manyshifts promoting sales outside the store with a microphone.

Waitress

The Beach Shack Cafe, Currumbin, Barista
01.2015 - 01.2016
  • Processing payments using a cash register
  • Delivering food or beverages to tables
  • Cleaning and wash dishes

Barista, Le Petite Pantry
01.2014 - 01.2015
  • Processing payments using a cash register
  • Delivering food or beverages to tables
  • Cleaning and wash dishes
  • Barista
  • RSA
  • Maddison demonstrated maturity beyond her age and was entrusted with managing the coffee shop for 2 weeks whilst hermanager was on bereavment leave.

Education

Palm Beach Currumbin State High School
Palm Beach
2012

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Claire Gate Public School
2012

First Aid Certificate -

Tallebudgera State School
Tallebudgera, QLD
2011

Skills

  • Speaking Clearly
  • Listening Skills
  • Cleaning Techniques
  • Time Management
  • Verbal and Written Communication
  • Social Perceptiveness
  • Excellent People Skills
  • Policy and Procedure Adherence

Certification

- (Future): Certificate III in Disability Support Work

- Blue Card

- Yellow Card

- First Aid and CPR Certificate

- NDIS Screening Check

- Certificate III in Tourism

- Certificate II in Business

- Certificate III in Hospitality

- RSA

References

Rebecca Adams

Gold Coast Trades College 

0414 503 210 


Louise Kingsley

Le Petite Pantry 

Contact: 07 5534 5488


Sue Orlarenshaw 

The Beach Shack Cafe 

Mobile: 0408 012 999


Mikayla Howell

McDonalds 

Mobile: 0405 625 505

Timeline

Disability Support Worker

Heart In Care
04.2023 - Current

Administrative Assistant

Gold Coast Trades College
04.2022 - 12.2022

Sales and Customer Support

Turmeric
01.2019 - 03.2022

Barista

Barista, McDonalds, Elanora
01.2017 - 01.2019

Retail Assistant

Surfers Paradise QLD
02.2016 - 08.2016

Waitress

The Beach Shack Cafe, Currumbin, Barista
01.2015 - 01.2016

Barista, Le Petite Pantry
01.2014 - 01.2015

Palm Beach Currumbin State High School

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Claire Gate Public School

First Aid Certificate -

Tallebudgera State School
Maddison Neville