Maddison Taylor

* Managed incoming calls, transferring inquiries to relevant departments efficiently.

• Rostering and calendar management
• Corresponding with both participants, support workers (staff) and general public
• Handling customer enquires and complaints
• Communicated with team leads to resolve scheduling conflicts and staffing issues.

• Supported individuals with disabilities in daily living activities, skill and confidence building
• Advocated for client needs and rights within the community and service settings.
• Maintained accurate documentation of client interactions and support services provided.

• Assisted customers with drink selections and provided exceptional service.
• Managed cash register operations, processing payments accurately and efficiently.
• Trained new bartenders on techniques, menu offerings, and bar policies.
• Resolved customer complaints promptly to ensure a positive experience.

• Assisted customers with product selection and inquiries.
• Managed cash register operations using POS system and processed sales and returns.
• Operated the cash register, accepted payment, and issued receipts.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Maintained organized merchandise displays to enhance customer experience.
• Processed sales transactions accurately using the point-of-sale system.
• Provided information on promotions and special offers to customers.