Maddison Leigh Beahan
Boyne Island,QLD
Summary
I am an experienced administration and customer service professional, confidently managing a diverse range of tasks in a timely and efficient manner. Highly skilled in records management, managing correspondence, financial reconciliations and executive support, I provide an exceptional level of customer service and work collaboratively as part of a dynamic team. Skilled Customer Service Officer with experience in handling customer inquiries, complaints, and providing solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
The Department of Transport & Main Roads
Gladstone, QLD
06.2019 - Current
- Customer service - providing an exceptional level of service when managing customer matters, providing relevant and accurate information.
- Training & development - training and supporting new and trainee staff in business systems, procedures, products and services.
- Administration - managing enquiries, data entry, records management and preparing correspondence, ensuring a high level of confidentiality.
- Financial administration - reconciling monies, ensuring compliance with finance procedures and audit requirements.
- Policy & procedures - liaising with management, staff and clients regarding policies, procedures and standards.
ADMINISTRATION OFFICER
Bechtel
01.2015 - 01.2017
- Company Overview: Wheatstone Project, WA
- Customer service - managed all incoming calls and redirected to appropriate staff.
- Executive support - provided a high level of executive support to management including scheduling appointments, organising meetings and diary management.
- Human resources - managed all employee requests regarding travel coordination, uniform requirements, updating personnel data and processing payroll times.
- Training & development - coordinated all training seminars.
- Administration - data entry, prepared reports and assisted with the development of policies and procedures.
- Wheatstone Project, WA
STORES PERSON & WELDING CLERK
Bechtel
01.2014 - 01.2015
- Company Overview: APLNG Project, QLD
- Customer service - provided friendly and professional service when managing stores enquiries.
- Administration - record keeping, data entry and prepared purchase orders.
- Inventory & logistics management - picked components for transportation to lay down yards, managed and procured stock and loaded/unloaded trucks.
- Welding - issued welding consumables, rods, carbon and stainless wire.
- Work, health & safety - ensured compliance with work, health and safety procedures and hazard management procedures.
- APLNG Project, QLD
ADMINISTRATION ASSISTANT
Bechtel
01.2013 - 12.2013
- Company Overview: QCLNG Project, QLD
- Customer service - managed customer enquiries, welcomed visitors and directed phone calls.
- Human resources - interviewed potential candidates for the Bechtel QCLNG apprentice program.
- Coordinated travel arrangements and TAFE blocks for apprentices.
- Reporting - prepared reports detailing the performance and accomplishments of the apprenticeship program.
- Administration - managed correspondence, prepared meeting minutes, record keeping and data entry.
- QCLNG Project, QLD
Education
Skills
- Customer service and support
- Administrative expertise
- Executive assistance
- Training and development
- Financial management
- Reporting and analysis
- Workplace safety
- Communication skills
- Flexibility and adaptability
- Problem solving strategies
- Organizational skills
- Microsoft Office proficiency
- E-Track software
- LIMS software expertise
- TICA software knowledge
- Nova software proficiency
References
Gaye Truscott - Senior SASM, Department of Transport and Main Roads, 0431 059 999
Karen Ridge - Bechtel Supervisor, WA Wheatstone Project, 0419 634 557
Timeline
CUSTOMER SERVICE OFFICER
The Department of Transport & Main Roads
06.2019 - Current
ADMINISTRATION OFFICER
Bechtel
01.2015 - 01.2017
STORES PERSON & WELDING CLERK
Bechtel
01.2014 - 01.2015
ADMINISTRATION ASSISTANT
Bechtel
01.2013 - 12.2013
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