Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Babysitter

Madeleine Martin

Camberwell

Summary

Hardworking, organised and enthusiastic, I am looking for casual or part time employment on weekdays and/or weekends. I am keen to learn new skills and build my experience in a customer service role with focus on delivering high standards and achieving results. I am experienced with resolving customer issues efficiently through problem-solving whilst maintaining calm and professional demeanour in high-pressure situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Casual Workshop Assistant

The Studio Workshops
01.2019 - 12.2019

Company Overview: (@thestudioworkshops). Assisted with art and craft workshops for children in school holidays and children’s parties.


Key responsibilities

  • Organisation and set up of art supplies
  • Assisting children having trouble throughout class
  • Clean up of supplies

Babysitter

Local Babysitter
01.2021 - Current

Regular work caring for several local families of 3 children each aged 3 to 12 years.

Key Responsibilities

  • Entertain children with games
  • Dinner and bedtime routine
  • Communicated effectively with parents regarding children's development and daily activities.
  • Managed schedules to accommodate children's needs and family routines.

Front End Customer Service Worker

Woolworths
01.2021 - 01.2024

Regular shift work on the counters and self-serve at local Woolworths, serving customers, reorganising shelving and displays, contributing to the team environment.


Key Responsibilities:

  • Serve and assist customers in store
  • Organise and verify refunds
  • Package and ensure delivery of online orders
  • Regularly clean, repair and refill service desk counters, self-serve machines and cash drawers
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Assisted in training new staff on company policies and customer interaction techniques.

Sales Assistant

A Pocket of Lollies
05.2022 - 01.2023

Weekly shift working in a retail lolly shop, serving customers, packaging orders and preparing displays.

Key Responsibilities

  • Opening the shop on my own, responsible for setting up and preparing for customers
  • Assisting customers in finding products, providing warm and friendly customer service, particularly with young children and older senior clients who need assistance
  • Keeping the retail area clean and tidy, suggesting new product displays and packaging orders ready for the next shift
  • Developed and maintained strong product knowledge to effectively address customer inquiries and facilitate sales.

Casual Sales Assistant

Village Homewares
12.2021 - 01.2022

Assisted storeowner during busy Christmas retail season

Key responsibilities

  • Gift wrapping of orders
  • Pricing and store backend organisation
  • Developed product displays to attract customer attention and promote sales effectively.
  • Assisted customers in selecting homeware products, enhancing overall shopping experience.

Education

Bachelor of Arts - Arts Faculty

University of Melbourne
Melbourne, VIC
01-2027

Strathcona Girls’ Grammar
Melbourne, VIC
01.2024

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Hartwell Primary School
01.2018

Skills

  • Highly organised, punctual and reliable
  • Attentive to detail
  • Enthusiastic and willing to learn
  • Picks up new skills easily and quickly
  • Enjoys working with people and building relationships
  • Excellent communication skills
  • Experienced in cash handling

Certification

  • Food Safety, 2021
  • Safe@Work, 2021

Hobbies and Interests

Netball, swimming and kayaking, Digital drawing, art and illustrations

Timeline

Sales Assistant

A Pocket of Lollies
05.2022 - 01.2023

Casual Sales Assistant

Village Homewares
12.2021 - 01.2022

Babysitter

Local Babysitter
01.2021 - Current

Front End Customer Service Worker

Woolworths
01.2021 - 01.2024

Casual Workshop Assistant

The Studio Workshops
01.2019 - 12.2019

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Hartwell Primary School

Bachelor of Arts - Arts Faculty

University of Melbourne

Strathcona Girls’ Grammar
Madeleine Martin