Summary
Overview
Work History
Education
Skills
Timeline
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MADELINE FLOOD

Ulladulla

Summary

Compassionate and adaptable community services professional with hands-on experience supporting vulnerable young people in residential care settings. As a former Senior Youth Worker (2IC) with Anglicare and CareSouth, I’ve developed strong crisis management, trauma-informed care, and team leadership skills. Currently studying a Diploma of Community Services, I bring a commitment to person-centred, strengths-based practice and a genuine passion for empowering young people to build brighter futures.

Overview

2026
2026
years of professional experience

Work History

2IC Manager

Anglicare
05.2024 - 07.2025
  • Supported young people aged 12–18 in Intensive Therapeutic Care (ITC) environments, many with trauma backgrounds and complex behavioural needs
  • Acted as Second-in-Charge (2IC), leading shifts, managing incidents, and supporting staff development
  • Applied trauma-informed and strengths-based approaches to support emotional regulation, life skills, and daily routines
  • Completed accurate shift notes, incident reports, and behaviour tracking documentation
  • Built strong relationships with young people, their families, and multidisciplinary teams to support case plans

Assistant Store Manager

Neverland Store
01.2021 - 10.2023
  • Managed store operations and team performance in a high-volume retail environment
  • Delivered outstanding customer service while achieving sales and merchandising targets
  • Trained and mentored new staff in company procedures and customer care

Youth Support Worker

CareSouth
02.2019 - 01.2021
  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.

Bar Manager

Palm and Pawn Hotel
2016 - 2019
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Assistant Florist

Scooter Flowers
2016 - 2017
  • Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
  • Collaborated with vendors and suppliers to ensure timely delivery of high-quality materials, supporting overall business operations and productivity.
  • Increased repeat business through building strong relationships with customers and understanding their specific needs.
  • Maintained cleanliness throughout the workspace to create an inviting environment for both employees and patrons alike.

Cashier

Coles Supermarket
2011 - 2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Wagga Wagga High School
01-2013

Skills

  • Youth & residential care support
  • Trauma-informed practice
  • Crisis response & de-escalation
  • AOD & mental health awareness
  • Case documentation & shift reports
  • Team leadership & supervision
  • Cultural competency & empathy
  • First Aid & ASIST trained

Timeline

2IC Manager

Anglicare
05.2024 - 07.2025

Assistant Store Manager

Neverland Store
01.2021 - 10.2023

Youth Support Worker

CareSouth
02.2019 - 01.2021

Bar Manager

Palm and Pawn Hotel
2016 - 2019

Assistant Florist

Scooter Flowers
2016 - 2017

Cashier

Coles Supermarket
2011 - 2016

High School Diploma -

Wagga Wagga High School

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MADELINE FLOOD