Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madelline Burke

Melbourne,VIC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales and hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Receptionist

Derrimut 247 Gym
Braybrook, Vic
08.2024 - Current
  • Greeted visitors, answered incoming calls, took messages and provided them with assistance, ensuring customer satisfaction.
  • Verified visitors' identification cards before allowing access to the building ensuring the safety of members.

Group Fitness Instructor

F45
Doreen, VIC
05.2023 - Current
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Varied routines, music and classes while following established protocols to boost mood and customer experience.
  • Implemented safety practices to prevent injury, monitored form and technique to maintain individual safety.

Gym Manager

Anytime Fitness
Geelong, VIC
10.2021 - 07.2023
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed to enhance customer satisfaction
  • Delegated work to staff, setting priorities and goals to promote workflow.

Gym Manager

Anytime Fitness
Roxburgh Park, VIC
07.2022 - 05.2023
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies to improve customer experience.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues to ensure customer satisfaction.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

Cert 3 & 4 in Fitness

Australian Institute Of Personal Training
Melbourne, VIC
01-2022

Bachelor of Arts - Musical Theatre

Federation University
Ballarat
03.2020

High School Diploma -

GladstonePark Secondary College
Victoria
12.2017

Skills

  • Conflict mediation
  • In-store support
  • Call Center Operations
  • Inbound and Outbound Calling
  • Quality control
  • Store maintenance
  • Technologically savvy
  • Direct sales
  • Customer relations
  • High-energy attitude
  • positive outlook

References

Vinny Nguyen 

Derrimut Manager

Mobile: 0452452492

Email: vinnt@derrimut247.com.au

Tahlia Billows

Anytime Fitness Regional Manager

Mobile: 0402227280

Email: rmageelong@anytimefitness.com.au

Timeline

Receptionist

Derrimut 247 Gym
08.2024 - Current

Group Fitness Instructor

F45
05.2023 - Current

Gym Manager

Anytime Fitness
07.2022 - 05.2023

Gym Manager

Anytime Fitness
10.2021 - 07.2023

Bachelor of Arts - Musical Theatre

Federation University

High School Diploma -

GladstonePark Secondary College

Cert 3 & 4 in Fitness

Australian Institute Of Personal Training

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Madelline Burke