Madison Livingstone
Palm Beach,QLD
Summary
Passionate and reliable young person, I am hardworking, polite and confident individual who looks forward to new adventures, I present myself well and am extremely motivated to do the very best I can and strive on new challenges.
Proven track record in enhancing guest experiences and streamlining event operations at The Farm Hostel, showcasing strong organisation and exceptional communication skills. Excelled in high pressure environments, significantly improving service standards and customer satisfaction as a waitress. Demonstrated adeptness in multitasking and efficiently resolving complaints, underpinning a customer service-focused approach whilst being friendly and welcoming.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Haig St Cafe
10.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Experience in till management and cash handling.
Full-Time Nanny
-
09.2024 - 02.2025
- Managed daily schedules, including school drop-offs, extra curricular activities and meal preparation for 4 children aged 1-9 years, demonstrating strong organisational and multi tasking skills.
- Communication & interpersonal skills: Maintained clear communication with parents regarding children's progress and wellbeing, fostering trust and collaboration.
- Problem solving & Adaptability: Quickly adapted to unexpected situations, such as handling emergencies and resolving conflicts between siblings.
- Leadership & Responsibility: Supervised and guided children through educational activities and homework, developing leadership and mentoring abilities.
Events Team Member
The Farm Hostel
06.2024 - 08.2024
- Helped organise and manage successful events with attendance of over 100 people in Indonesia's most popular hostel.
- Ensured guests felt welcome and managed complaints discretely efficiently.
- Formed friendships with solo and group travellers to ensure the best experience.
Waitress
The Hut Group
01.2024 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
King Street Kitchen
09.2023 - 01.2024
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Bar Waiter
The Rose And Crown
12.2022 - 08.2023
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Waitress
Expedition Bar Restaurant
03.2021 - 09.2022
Education
High School Diploma -
Lymm High School
Warrington, Cheshire06-2022
Skills
- Strong organisation
- Exceptional communication
- Customer service focus
- strong multitasking
Timeline
Front of House Staff Member
Haig St Cafe
10.2024 - Current
Full-Time Nanny
-
09.2024 - 02.2025
Events Team Member
The Farm Hostel
06.2024 - 08.2024
Waitress
The Hut Group
01.2024 - 04.2024
Waitress
King Street Kitchen
09.2023 - 01.2024
Bar Waiter
The Rose And Crown
12.2022 - 08.2023
Waitress
Expedition Bar Restaurant
03.2021 - 09.2022
High School Diploma -
Lymm High School
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