Madisyn Dilkes
Maroochydore,QLD
Overview
6
6
years of professional experience
Work History
Aged Care Worker
Bolton Clarke
08.2023 - Current
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Remained alert to problems or health issues of clients and competently responded.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
Sales Assistant
Supercheap Auto
10.2020 - 07.2022
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Processed transactions accurately while maintaining a high level of customer service.
Sales Assistant
Novo Shoes
02.2019 - 05.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate III - Individual Support
Look Now Training
Maroochydore 08.2023
Skills
- Toileting support
- Personal hygiene assistance
- Dementia care
- Feeding assistance
- Mobility assistance
- Transfer techniques
- Palliative care
- Bathing assistance
- Pressure area care
- Fall prevention
- First aid and safety
- Verbal and written communication skills
- Records management
- COVID-19 safety policies
- Documentation
- Relationship building
- Medical record-keeping
- PPE usage
Timeline
Aged Care Worker
Bolton Clarke
08.2023 - Current
Sales Assistant
Supercheap Auto
10.2020 - 07.2022
Sales Assistant
Novo Shoes
02.2019 - 05.2020
Certificate III - Individual Support
Look Now Training