Madvi Naiko
Wollert
Summary
Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
16
16
years of professional experience
Work History
Welfare and Engagement Officer
Serco- Melbourne Immigration Detention Centre
11.2022 - Current
- Implementing care plan and supporting clients' welfare goals
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization whilst delivering the service.
- Actively engaging in meetings to provide update on clients' welfare or raise concern with relevant stakeholders
- Facilitating programs and activities to clients.
Leisure & Lifestyle Team Leader
Bluecross Highgrove
12.2017 - 01.2022
- Develop and implement a leisure program that suits, benefits and enhance the quality of life of the clients
- Working with a close team to assist with the development and implementation of strategies to deal with behaviours and psychological symptoms of dementia to improve the quality of life of the consumer
- Creating relevant lifestyle assessments and continuously updating the care plan of the clients to reflect theirs needs and goals with the involvement of the client and their representatives
- Report and discuss with the Residence manager for future plans
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Lifestyle Assistant
Bailly House, Vincent Care
04.2009 - 04.2016
- Facilitated programs designed to maintain or improve the quality of life of clients in accordance with assessed needs
- Implemented and introduced a twice yearly restaurant night- special program
- Implemented the Montessori Dementia program for selected clients that improved their quality of life- enabling them to focus on enjoyable activities.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Assisted in the evaluation of client’s progress and reported changes in health status or other needs to a Registered Nurse and/or the Lifestyle Coordinator
- Acted as client’s advocate to assist individuals to make informed decisions
- Ensured all appropriate records were maintained in a timely and accurate manner
- Ensured all equipment and facilities used in programs were safe and operated effectively
- Undertook other duties as requested by the Lifestyle Coordinator/Care Manager and/or Residential Site Manager
Education
Advance Diploma - Community Services Management
Hammond Institute
Dandenong, VIC07-2025
Diploma - Community Welfare
Cambridge International School
07-2010
Skills
- Creating and facilitating Lifestyle and Leisure activities
- Documentation and record keeping
- Good organisation
- Managing a yearly budget
- Conducting meetings
- Writing minutes
- Liaising with clients
- Resolving complaints
- Working without supervision
- Supervising a team
- Time management
- Prioritising
- Meeting KPIs
- Report writing
- Innovation and creativity
Languages
English
French
Timeline
Welfare and Engagement Officer
Serco- Melbourne Immigration Detention Centre
11.2022 - Current
Leisure & Lifestyle Team Leader
Bluecross Highgrove
12.2017 - 01.2022
Lifestyle Assistant
Bailly House, Vincent Care
04.2009 - 04.2016
Advance Diploma - Community Services Management
Hammond Institute
Diploma - Community Welfare
Cambridge International School
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