Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Maha Ali

Merrylands

Summary

With over three years of dedicated experience in administration and customer service, This breadth of experience has uniquely positioned me as an exemplary candidate within the Call Center and Hospitality industries. Through this tenure in telecommunications, real estate and the retail sector, I have honed a robust skill set that enables me to excel in my role efficiently and effectively. Each interaction within these varied industries has provided me with invaluable insights and expertise, allowing me to navigate complex customer needs confidently and with finesse. Whether assisting telecommunications customers with their inquiries, delivering exceptional service in real estate, or addressing the unique demands of the healthcare sector, I have consistently demonstrated my ability to adapt and thrive in diverse environments. I am confident in leveraging my skills and experience to make meaningful contributions to any organization, delivering unparalleled service and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Reception Administration

Professionals Parramatta
01.2024 - Current
  • Greeted and assisted visitors and clients
  • Managed house maintenance
  • Answered and directed phone calls
  • Scheduled appointments and managed calendars
  • Handled incoming and outgoing correspondence
  • Maintained office cleanliness and organization
  • Assisted with administrative tasks.
  • Lease handling

Sales Assistant

MYER
02.2022 - 03.2023
  • Assisted customers in styling them as well as upselling them significant items
  • Exceptional skills in working in a solo and team environment
  • Extensive experience and understanding of stock take as well as procession exchanges and refunds
  • Considerable expertise in Menswear/ Womenswear
  • Motivated always to achieve KPIs
  • Understanding and providing flexibility to work hours as seasons demand.

Customer Service Representative

Digital Globe Services
06.2021 - 12.2021
  • Managed high call volume of calls from the United States of America regarding telecommunication/energy services
  • Handled customers enquiring for energy services, bills, usage, and customer service
  • Worked with renowned suppliers such as Spark Energy LLC, Discount Power, and Great American Power
  • Worked with providers such as AT&T, Time Warner Cable, Dish TV and many other telecommunication providers in the United States and Canada
  • Conducted successful Third-Party Verifications (TPV) of new Customers signing up/switching energy providers
  • Compared and analyzed services, charges for new, and existing customers.

Administrative Assistant

Lush Beauty
02.2021 - 12.2021
  • Answered and directed phone calls
  • Organized and scheduled appointments
  • Planned meetings and took detailed minutes
  • Wrote and distributed emails, correspondence memos, letters, faxes, and forms
  • Assisted in the preparation of regularly scheduled reports
  • Developed and maintained a filing system
  • Updated and maintained office policies and procedures
  • Ordered office supplies and researched new deals and suppliers
  • Maintained contact lists.

Education

High School Diploma -

Institute of nursing Australia
Parramatta, NSW
06.2024

Bachelor of Science -

The University of Lahore
Lahore
01.2022

High School Diploma -

Lahore College
Lahore
2018

Skills

  • Customer Service Management
  • Clinical Trial Administration
  • Conscious sedation administration
  • Work order administration
  • Fund Administration Knowledge
  • Basic administration tasks
  • Serve Reception

Timeline

Reception Administration

Professionals Parramatta
01.2024 - Current

Sales Assistant

MYER
02.2022 - 03.2023

Customer Service Representative

Digital Globe Services
06.2021 - 12.2021

Administrative Assistant

Lush Beauty
02.2021 - 12.2021

High School Diploma -

Institute of nursing Australia

Bachelor of Science -

The University of Lahore

High School Diploma -

Lahore College
Maha Ali