Summary
Overview
Work History
Education
Skills
Timeline
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Mahmut Sarioz

Summary

A passionate, self-driven, and highly organised professional with a proven track record of ensuring compliance and safety. A problem solver, displaying strong interpersonal communication, critical decision-making and problem-solving skills while fostering teamwork and adaptability. Ready to take on new challenges and advance organisational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Aviation Protection Officer, Melbourne Airport

ISS (formerly MSS)
07.2022 - Current
  • Monitor and screen passengers and baggage, ensuring compliance with aviation security standards.
  • Manage passenger flow through screening point, improving operational efficiency and reducing wait times.
  • Maintain safety protocols and conduct incident reports, ensuring regulatory compliance.
  • Coordinate with airport staff and law enforcement to ensure seamless security operations, fostering a safe travel environment.
  • Provide professional customer service, liaising with stakeholders to resolve issues promptly.
  • Provide mentoring and training to new officers, boosting team performance and knowledge retention.
  • Conduct meticulous inspections of security equipment, ensuring compliance with aviation safety regulations and preventing security breaches.

Customer Service Representative

Target
02.2018 - 11.2019
  • Resolve customer inquiries and issues promptly, enhancing satisfaction and loyalty.
  • Manage inbound and outbound calls and emails, ensuring efficient communication.
  • Process orders, invoices, payments, claims, credits, and returns accurately.
  • Conduct inventory and stock management, identifying items for reorder or replenishment.
  • Provide cross-training and backup support for other customer service representatives.

Food Waiter

Sehzade
02.2017 - 06.2017
  • Deliver food and drinks promptly to tables, maintaining high service standards.
  • Ensure tables met cleanliness standards, contributing to a hygienic dining environment.
  • Process customer payments via cash or EFTPOS, ensuring smooth and accurate transactions.
  • Address customer inquiries about menu items, ingredients, and allergens, ensuring informed choices.


Education

VCAL -

Kangan Institute
Melbourne, VIC
12-2019

Skills

  • Critical thinking
  • Problem-solving
  • Threat assessment
  • Security management
  • Effective communication
  • Organizational skills
  • Adaptability and flexibility
  • Ability to work under pressure
  • Interpersonal communication
  • Teamwork and collaboration

Timeline

Aviation Protection Officer, Melbourne Airport

ISS (formerly MSS)
07.2022 - Current

Customer Service Representative

Target
02.2018 - 11.2019

Food Waiter

Sehzade
02.2017 - 06.2017

VCAL -

Kangan Institute

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Mahmut Sarioz