Mai Tanabe
Coomera,QLD
Summary
Hardworking and self-motivated job seeker passionate about providing customer satisfaction with five years experience in travel industry. Strong research background and love of all things travel. Career success in travel and hospitality for private and corporate customers. Hoping to find next challenge and to glow customer service skill and travel counselling skill with your company.
Overview
7
7
years of professional experience
Work History
Head Waitress
Reef Seafood And Sushi
10.2018 - 10.2019
- Trained incoming staff on shop's practices and procedures to maximize job satisfaction and productivity
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Carried out complete opening and closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed over 70 customer visiting per day.
Travel Consultant
Hanshin Travel International Co., Ltd
05.2014 - 07.2018
- Organized trips for business travellers about 150 customers per month.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collaborated with colleagues to achieve sales goals and assisted clients with flight changes and cancellations to minimize travel disruptions.
- Trained new staff and administrative support on customer service, GDS skills and travel planning procedures.
Travel Consultant
H.I.S Co., Ltd
09.2012 - 05.2014
- Organized trips for individual, family and business travellers about 200 customers per month.
- Worked closely with customers to understand unique needs and meet specific travel desires.
- Arranged air tickets, hotels and tours by using original system and GDS
- Advised customers on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Achieved individual sales gales every month and contribute to company's sales target.
Education
Graduate Certificate - English
Embassy Language School
Gold Coast, QLD12.2018
Associate of Arts - English
Kanda Institute Of Foreign Languages
Tokyo,Japan03.2007
Skills
- GDS skills
- Travel Arrangements
- Customs Requirements and Satisfaction
- Airline Rules
- Team Member Collaboration
- High-Volume Environments
- Clientele Relationship Development
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Head Waitress
Reef Seafood And Sushi
10.2018 - 10.2019
Travel Consultant
Hanshin Travel International Co., Ltd
05.2014 - 07.2018
Travel Consultant
H.I.S Co., Ltd
09.2012 - 05.2014
Graduate Certificate - English
Embassy Language School
Associate of Arts - English
Kanda Institute Of Foreign Languages
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